๐ช๐ต๐ฎ๐ ๐ ๐ฎ๐ธ๐ฒ๐ ๐๐น๐ผ๐๐ฑ๐ฏ๐ฒ๐ฑ๐ ๐จ๐ป๐ถ๐พ๐๐ฒ
At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.
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๐๐ผ๐ ๐ฌ๐ผ๐'๐น๐น ๐ ๐ฎ๐ธ๐ฒ ๐ฎ๐ป ๐๐บ๐ฝ๐ฎ๐ฐ๐:
As an Onboarding Project Manager, you will lead complex onboarding projects for Cloudbeds' mid-market customers, guiding them from contract signature through adoption and successful transition to Account Management at the time onboarding is completed. Acting as the strategic lead throughout the onboarding journey, you will partner cross-functionally with Onboarding, Account Management, Sales, Product, Support, and Professional Services teams to deliver a seamless implementation experience that drives customer confidence, platform adoption, and measurable business outcomes.
You will play a critical role in ensuring customers realize value quickly by managing timelines, aligning stakeholders, mitigating risks, and maintaining a high-touch customer experience. This role combines project management, customer partnership and relationship management, operational excellence, and hospitality expertise in a fast-paced SaaS environment.
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๐ข๐๐ฟ ๐ข๐ป๐ฏ๐ผ๐ฎ๐ฟ๐ฑ๐ถ๐ป๐ด ๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ง๐ฒ๐ฎ๐บ:
Our team is passionate about delivering exceptional customer experiences and helping hoteliers succeed with Cloudbeds from day one. We build together, review opportunities together, and embrace a test-and-learn mindset that encourages innovation, collaboration, and continuous improvement. Every team member is valued and empowered to share feedback, ideas, and insights so we can learn, grow, and improve both as individuals and as a team. Team members who thrive here are proactive communicators, collaborative problem-solvers, and true customer advocates who enjoy navigating complexity while working closely with others to drive successful outcomes.
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๐ช๐ต๐ฎ๐ ๐ฌ๐ผ๐ ๐๐ฟ๐ถ๐ป๐ด ๐๐ผ ๐๐ต๐ฒ ๐ง๐ฒ๐ฎ๐บ:
- Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
- Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
- Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
- Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps
- Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction
- Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams
- Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success
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๐ช๐ต๐ฎ๐ ๐ฆ๐ฒ๐๐ ๐ฌ๐ผ๐ ๐จ๐ฝ ๐ณ๐ผ๐ฟ ๐ฆ๐๐ฐ๐ฐ๐ฒ๐๐:
- Fluency in English and Spanish at a business-professional level, both written and spoken
- Minimum 4 years of experience in hotel operations or hotel management
- At least 1 year of project management experience within a SaaS or customer-facing environment
- Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization
- Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment
- Strong communication, relationship management, and customer-facing presentation skills
- Ability to proactively solve problems, manage ambiguity, and adapt quickly to changing customer and business needs
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๐๐ผ๐ป๐๐ ๐ฆ๐ธ๐ถ๐น๐น๐ ๐๐ผ ๐ฆ๐๐ฎ๐ป๐ฑ ๐ข๐๐ (๐ข๐ฝ๐๐ถ๐ผ๐ป๐ฎ๐น):
- At least 1 year of project management experience within a hospitality SaaS environment
- Previous experience with customer implementation & onboarding at a hospitality SAAS company
- Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools
- Fluency in Portuguese is a strong plus.
#LI-AM1
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๐ช๐ผ๐ฟ๐ธ ๐๐๐๐ต๐ผ๐ฟ๐ถ๐๐ฎ๐๐ถ๐ผ๐ป: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas.
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๐ช๐ต๐ฎ๐ ๐๐ผ ๐๐ ๐ฝ๐ฒ๐ฐ๐ - ๐ฌ๐ผ๐๐ฟ ๐๐ผ๐๐ฟ๐ป๐ฒ๐ ๐๐ถ๐๐ต ๐จ๐
Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold โ we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
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Learn more online at cloudbeds.com
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๐๐น๐ผ๐๐ฑ๐ฏ๐ฒ๐ฑ๐ ๐๐๐ฎ๐ฟ๐ฑ๐:
- Winner โ Hotel Management Software | HotelTechAwards (2026)
- Overall 10 Best Places to Work | HotelTechAwards (2026)
- Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)
- Finalist โ Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)
- Most Loved Workplaceยฎ Certified (2024)
- Deloitte Technology Fast 500 (2024)
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๐๐ถ๐๐ฐ๐ผ๐๐ฒ๐ฟ ๐ผ๐๐ฟ ๐๐ฒ๐ป๐ฒ๐ณ๐ถ๐๐:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer
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๐๐๐ฒ๐ฟ๐๐ผ๐ป๐ฒ ๐ถ๐ ๐ช๐ฒ๐น๐ฐ๐ผ๐บ๐ฒ - ๐ ๐๐๐น๐๐๐ฟ๐ฒ ๐ผ๐ณ ๐๐ป๐ฐ๐น๐๐๐ถ๐ผ๐ป
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process.
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To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE