- You own the operational flow of your hub — keeping picking, packing, and delivery running efficiently and to the standard our customers expect;
- You take charge of all Safety and Compliance topics – regarding food hygiene, labour law compliance, and safety aspects;
- You report directly to your City Manager, together with 7-10 other Hub Managers;
- You lead, coach, and develop your Hub leadership team (Shift Leads and Ops Associates+);
- You take full responsibility for the customer experience in your hub, ensuring orders go out correctly and on time, every time;
- You recruit, onboard, and train new pickers and riders, making sure they're set up to work efficiently and safely from day one;
- You manage scheduling for your entire team ensuring the right coverage at the right times without letting operations slip;
- You build a culture within your hub where people feel ownership over their work, support each other, and show up motivated;
- You are hands-on and stay close to the operation — picking, packing, and inbounding are part of your day too.
- You have at least 3 years of experience in an operational role, with a focus on process optimisation and team management;
- You have experience managing a team, with strong skills in coaching, developing talent, and providing feedback;
- You are data-driven and understand how to translate KPIs into concrete processes;
- You’re comfortable in a fast-paced, dynamic environment where priorities shift quickly and efficiency is key;
- You believe that success is a team effort and enjoy working collaboratively to achieve goals;
- You are hands-on and picking, packing, and inbounding aren’t beneath you;
- You are fluent in English; Dutch is a plus;
- You are available to work full-time.
For this role as a Hub Manager (m/f/d), the starting remuneration is as follows:
The base pay for this position is 38,000 EUR - 42,000 EUR gross annually for full-time (40 hours per week) for managing 1 hub.
In addition, Flink offers the following benefits:
- Performance-based bonuses every 4 weeks;
- A scale-up environment where you can learn and develop in a relatively short amount of time;
- Substantial growth opportunities to, for example, Senior Hub Manager, City Manager, or a role at Flink Headquarters;
- Trainings at our Headquarters on Operational Excellence and Leadership Capabilities;
- 10% discount on your own Flink groceries.
Flink evaluates all applicants based on competencies and work experience, without considering age, gender, origin, sexual preference or religion.