Responsible for service and customer support for Oetiker electronic and pneumatic tools, that are used with
Oetiker clamps and rings, for customers in EMEA Region.
Programming e.g., Siemens Production System (SPS) and common configuration of industrial networks
• Onsite customer installation of pneumatic and electronic tooling into high-end automated assembly lines
• Provide customer training and support of Oetiker installation tools remotely or at customer location
• Assembly of new power tools and tool repairs within PTC department or onsite at customer location
• Analyze existing installation tools and make technical recommendations to improve overall performance
• Up to 25% travel requirement within Europe
• Ensure compliance with all applicable safety and environmental regulations
• Compliance to the Management Manual, IATF 16949, ISO 9001 & ISO 14001 requirements
• Coordination with cross functional teams (i.e. R&D, product marketing, logistics and sales)
• Extensive knowledge of Serial and Ethernet/IP Protocols for industrial equipment
• Extensive knowledge of PLC’s to interact with automated equipment
• Excellent written & verbal native language skills
• Proficient Computer skills (Microsoft Office, Excel, Power Point)
• Ability to understand electrical/electronic schematics
• Create and maintain electrical/electronic schematics
• Ability to trouble shoot electrical/electronic problems (i.e. Multimeter, stripping wires)
• Able to provide detail troubleshooting explanations (why and how something was fixed)
• Soft Skills - Customer Service mindset, self-starter, willingness to learn, team player
• You have good spoken and written English language skills.
• Project Management (good to have, not mandatory)
• CAD modeling and basic knowledge of SAP (good to have, not mandatory)
WHAT YOU’LL GET
- A friendly working atmosphere
- Flexibility regarding working hours
- Systematic Onboarding Program tailored for your position
- Freedom for personal growth in a team with a unique culture
- Fair compensation and attractive benefits (e.g., every five years of service our employees can choose between half a salary and 10 days of additional vacation)
Working together to make over 2 billion connections every year. That’s what we do at Oetiker. Our ‘OneOetiker’ culture is built on open and respectful collaboration and strong relationships with team members. Our strength comes directly from our team, our values and a culture of trust, teamwork, and professional growth.
We strongly encourage equal rights and gender equality. At Oetiker, everyone has the same possibilities to grow and develop with us.
Get to know us to get ahead.