Role Summary
The Sales Executive supports leadership and retail team members in planning and executing strategic initiatives designed to elevate sales, drive revenue, and expand brand presence. This role is essential in building lasting customer relationships, offering personalized styling consultations, maintaining inventory integrity across physical and online channels, and delivering set sales quotas through exceptional customer care.
Key Responsibilities
1. In-Store Customer Experience & Consultation
Serve as a polite, stylish, and attentive primary point of contact for clients both in-store and online.
Greet arriving customers warmly, understand their garment preferences, guide them to appropriate collections, and assist in fitting sessions.
Assess individual client preferences through keen observation to offer personal styling consultation.
Cultivate genuine brand affinity and emotional engagement between clients and the fashion house.
Maintain thorough brand knowledge, including house history, design heritage, and active collection details.
2. Client Acquisition & Business Development
Conduct outbound communications with prospective leads and execute structured follow-ups with existing clients.
Develop individual and team sales tactics to optimize conversion rates and revenue growth.
Perform cost-benefit analyses for prospective buyers to recommend optimal purchasing options.
Actively promote specific collections, seasonal discounts, and ongoing promotional campaigns.
Meet and exceed monthly and quarterly sales goals through consistent sales execution.
3. Account Management & Customer Relationship Management
Address sales inquiries, status updates, and customer concerns promptly.
Prioritize and escalate complex client queries or complaints to senior management as required.
Foster positive client relationships to maximize customer lifetime value (LTV).
4. Inventory & Store Operations
Update inventory daily in the inventory management system to ensure complete accuracy across all colorways and sizes for store and online displays.
Collaborate with marketing and e-commerce teams to ensure unified presentation across sales channels.
Actively participate in ongoing professional development, integrating feedback to refine personal performance.
Person Specification & Requirements
Education: OND, HND, or Bachelor's degree in Business, Marketing, Fashion Management, or a related discipline from an accredited institution.
Experience: 1–2 years of proven track record in a retail sales environment, preferably within fashion or high-end consumer goods.
Technical Skills: Hands-on experience with Point of Sale (POS) platforms, CRM tools, and basic inventory tracking applications.
Communication: Exceptional written, verbal, and interpersonal communication skills; strong telephone and email etiquette.
Competency: High persuasive ability, strong negotiation techniques, time management, and presentation skills (PowerPoint/white papers).
Competency Framework
Competency
Behavioral Expectations
Analytical
Logical and critical approach to identifying customer needs and solving retail queries.
Teamwork
Collaborative approach toward achieving shared store revenue goals and marketing objectives.
Communication
Clear, articulate, and confident expression of brand aesthetics and product details.
Creative
Proactive in proposing creative styling combinations and out-of-the-box retail solutions.
Decisive
Ability to evaluate options quickly to assist customers in making purchase decisions.
Resourceful
Efficient handling of store assets, inventory, and point-of-sale resources.
Salary
Competitive and commensurate with experience, with performance-based incentives.
Applications close on 30 October 2026. Interviews will be conducted on a rolling basis up to the closing date.
Successful candidates will be required to undergo additional assessments as part of the selection process.