Responsibilities:
Assist the pharmacist with serving patients and maintaining the pharmacy department
- Sterilize surfaces and equipment and prepare the pharmacy for opening.
- Greet customers and answer questions.
- Receive prescriptions and check their validity.
- Process prescriptions electronically and ensure all information is complete and accurate.
- Resolve issues when they arise (e.g., rejected insurance claims).
- Select the appropriate medicine and measure dosages to fill prescriptions.
- Sort, stock, label medication and monitor inventory.
- Undertake administrative tasks (e.g., Record-keeping) as assigned.
- Comply with all security measures and quality standards and activities.
- Keep abreast and stay current with HIPAA, HITECH, and FWA credentialing.
- Assist Pharmacist with clinical and non-clinical operations and document and report any issues per quality to the Pharmacist as appropriate.
- Package orders based on policies and procedures.
- Coordinate medication delivery location and estimated time with patient.
- Prepare and arrange delivery of medication with courier service or shipping service.
- Communicate with insurance carriers to obtain payment for prescription claims.
- Answer incoming phone calls for prescription orders, refills, make outgoing follow up calls to patients regarding their medications.
- Triage calls and escalate to appropriate leadership when necessary.