The role
We're looking for an experienced Lead Care Professional to start the service for our new clients and then support the Care Professionals matched with them. You'll make sure each client's care gets off to the right start, then carry out compliance checks and provide mentoring so that the quality of care stays high. You'll work closely with our Registered Manager.
This is a 30-hour-a-week position, with alternate weekends off, so you get a regular, predictable break.
What you'll be doing
- Starting the service for new clients, delivering their first visits hands-on and building trust from the outset
- Supporting the Care Professionals matched with each client, helping them settle in and understand the client's needs
- Carrying out compliance checks, including spot checks and observations, to maintain high standards of care
- Mentoring and coaching care colleagues, including inducting new starters
- Keeping accurate, timely records and administering medication in line with policy
- Building strong relationships with clients, families and visiting professionals
- Raising safeguarding or quality concerns promptly and helping us meet CQC standards
- Covering visits when needed
You must have:
- NVQ/QCF Level 3 in Health and Social Care (or equivalent)
- Previous experience in a care setting
- A full UK driving licence and access to a vehicle for travelling between clients
- A warm, patient and reliable approach, with the confidence to make decisions and lead by example
- Good communication and record-keeping skills
- Understanding of safeguarding, confidentiality and person-centred care
It would be great if you also have:
- Medication administration training
- Experience of dementia care or end-of-life care
- Experience with digital care planning systems
- £13.83 per hour (£21,574 per year for 30 hours a week)
- Paid travel time and mileage between visits
- Alternate weekends off
- 5.6 weeks' paid holiday per year (168 hours for this role), including bank holidays
- Your birthday off every year as paid holiday
- An extra day's holiday for each year of service, up to 5 extra days
- Workplace pension
- Employee assistance programme, with confidential support and advice for you and your family
- Access to early pay, so you can draw on what you've earned before payday
Paid training and support to develop your career
Email your CV to recruitment@tamworth.homeinstead.co.uk by 31 October 2026. Please call us on 01827 431002 if you wish to chat through this vacancy. This role requires an enhanced DBS check, which we'll arrange, and two satisfactory references. Home Instead is an equal opportunities employer and we welcome applications from everyone.