Northlink M1 Ltd is currently recruiting for a casual Toll Operator. Casual Toll Operators will provide relief cover for full-time and part-time employees while on leave. They must be flexible and willing to work varied hours in a 24/7 operation. There are no fixed hours of work each week and hours will vary from week to week. Ability to work weekends and nights is required.
This is an immediate hire and will be required for a period of approximately 6 months, before during and after, the holiday period.
- The collection of tolls at M1 toll plaza.
- To correctly identify vehicles by class / type, to collect the appropriate tolls and to issue change and receipts as appropriate in an efficient and customer friendly manner.
- To assist in maintaining optimum traffic flow to minimise delay, maximise throughput and meet business targets and ensure customer satisfaction with the tolling service.
- To follow established procedures for handling of cash, transfer to the Cash Office and completion of the ‘cash-up’ procedure at end of shift / work session.
- To ensure that all customer enquiries and complaints received at toll booths are addressed and / or reported and escalated as appropriate in accordance with established procedures.
Qualifications/ Education / Training
• 2nd level education
• Complementary work-related training courses/qualifications
• H&S Related training - First Aid, Fire Warden, manual handling. Safety Rep.
Experience/ Knowledge
• Experience working in a customer service orientated environment
• Experience working in a cash handling role
• Experience in a similar role
• An appreciation of safe working practices
Skills/Abilities
• Good numerical ability
• Detail conscious
• Ability to communicate effectively, both verbally and in writing (in English)
• Ability to deal with members of the public in respect of queries, complaints and the enforcement of Company policies and procedures
• Ability to handle customer conflict Personal Attributes
• Adaptable and flexible with a willingness to work irregular hours
• Friendly and outgoing personality
• Ability to work as part of a team
• Self-motivated and enthusiastic
Equality, Diversity & Inclusion
We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.