Community Engagement & Growth
- Build and manage online communities across social media, WhatsApp groups, forums, and other digital platforms
- Foster meaningful conversations and encourage member participation
- Respond to comments, messages, and queries in a timely and professional manner
- Develop strategies to increase community size and engagement
Content & Communication
- Plan and execute community-focused content calendars
- Create posts, newsletters, polls, discussion threads, and engagement campaigns
- Collaborate with the marketing team to align messaging with brand voice
- Highlight user-generated content and community success stories
Events & Activations
- Plan and execute online and offline community events, webinars, meetups, and campaigns
- Coordinate with internal stakeholders and external partners
- Ensure seamless execution and high participation rates
Insights & Reporting
- Track engagement metrics, sentiment, and growth KPIs
- Analyze community feedback and provide actionable insights to marketing/product teams
- Prepare monthly reports on community performance
Brand Advocacy
- Identify and nurture brand advocates and influencers
- Build ambassador programs to strengthen community loyalty
- Ensure consistent brand tone and experience across platforms
Qualifications & Skills
- Bachelor’s degree in Marketing, Communications, Business, or related field
- 2–5 years of experience in community management, social media, or digital marketing
- Excellent written and verbal communication skills
- Strong interpersonal and relationship-building abilities
- Experience managing social media platforms and community tools
- Basic understanding of analytics tools and engagement metrics
- Ability to multitask and work in a fast-paced environment
Preferred Qualifications
- Experience managing healthcare/startup/consumer brand communities (customize as needed)
- Experience with CRM or community management platforms
- Event planning experience
Key Competencies
- Empathy & Active Listening
- Conflict Resolution
- Creativity & Initiative
- Data-driven mindset
- Collaboration & Stakeholder Management
What We Offer
- Opportunity to shape and grow a thriving brand community
- Collaborative and innovative work environment
- Learning and growth opportunities
- Competitive compensation