Responsible for performing a range of global Credit functions including customer account underwriting, timely collections of open receivables, resolving account discrepancies and billing concerns. The Sr. Credit Analyst will maintain strong relationships with customers, our customer experience team, and our sales team.
Essential Duties and Responsibilities:
- Drive a standard customer and employee experience across the Credit team
- Implement and drive process improvements across the order to cash team
- Prepare and report on key department metrics
- Assist with system upgrades/implementations
- Standardize customer communications and negotiations
- Provide team and new dealer training
- Manage a global customer portfolio of approximately 1,000 accounts maintaining a rate of less than 5% of accounts over 60 days past due.
- Research, prepare and approve credit processing to customer accounts
- Release orders, place accounts on credit hold due to non-payment, process cash in advance orders
- Propose bad debt write offs
- Follow up on past due balances and manage cash in advance accounts
- Partner with Sales and Customer Experience teams to ensure customer inquiries are answered and resolved promptly
- Submit accounts with serious delinquencies to our third-party collection agencies for resolution
- Manage bankruptcy filings and reporting
- Support EDI/integrated receivables functionality where necessary
- Review and approve/deny new credit applications based on their credit worthiness. This includes the analysis of financial statements, D&B reporting and gathering customer payment references
- Manage customer credit limits based on their credit worthiness, payment trends, and risk factors
- Perform credit reviews based upon credit risk factor
- Research, resolve/escalate billing discrepancies.
- Process monthly statements as well as interest invoices
Education and Experience:
- Four-year degree in accounting, business, finance or related field preferred, but not required
- Minimum 3-5 years of related experience
- NACM Certification preferred
Required Skills and Abilities:
- Leadership skills
- Strong customer service focus to support day to day interactions with our customers and internal teams
- Strong organization and critical thinking skills
- Proficiency in Excel and other Microsoft Office applications
- Knowledge of basic accounting principles, mathematical background
- Strong written and verbal communication skills
- Analytical approach to solving problems, using data to research and report
- Ability to prioritize and multi-task, ability to display initiative, working independently and on a team
Red Wing Shoes is an Equal Opportunity Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact rwsc.recruitment@redwingshoes.com or call 651-388-8211.
Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
All offers of employment are contingent on satisfactory results of a background check.
Red Wing Shoe Company, Inc. is a drug-free workplace.
Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)