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Customer Care Supervisor Plans, organizes, leads, controls, and coordinates the daily activities of non-exempt associates supporting hazard outsourcing operations, ensuring high-quality service and strong team performance. Key Responsibilities Customer Care & Operations Oversee inbound and outbound customer interactions, including calls, correspondence, workflows, and escalations. Ensure timely and effective resolution of customer issues and maintain service levels. Team Leadership Coach and guide associates to improve performance and engagement. Promote team development and align resources to operational needs. Performance Management Monitor KPIs related to productivity and quality. Analyze performance, identify root causes, and implement corrective actions. Planning & Control Support short- and long-term planning for the team. Ensure controls are in place to manage risk, performance, and process improvements. People & Stakeholder Management Support recruitment, performance management, and employee relations in line with HR policies. Communicate performance results and collaborate with internal teams and clients as needed. 📍 Schedule: Tuesday to Saturday | 9:00 AM – 6:00 PM 📍 Hybrid Model For information regarding the collection, use, and protection of your personal information, please review our Privacy Notice available at Assurant Careers Privacy Notice. This site provides access to current job openings across Assurant for individuals impacted by a recent severance event. It is intended to support your continued career journey by offering visibility into roles that may align with your experience and interests. All positions listed are open to qualified candidates and follow Assurant’s standard application process. We encourage you to explore available opportunities and apply to roles that match your career goals. Details Details Details 
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