Aspen Dental has over 1000 locations that are focused on providing dental services to all patients. We focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access. Work from home as a Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health. We have full-time and part-time positions available. Virtual training classes begin soon, don’t miss your opportunity to say YES to a career with Aspen Dental and make an impact on people’s lives. Most importantly, you’ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same. Job Duties: Work with patients to schedule appointments, as the first point of contact for new patients calling to book an appointment or learn about Aspen Dental services Answer inbound calls in a high-volume environment, while compassionately handling questions/concerns Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments. Focus on appointment acceptance and customer care to reach individual and call center goals. Additional duties as assigned by the Call Center Leadership team Job Requirements: High School Diploma or equivalent required 1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred Desire to succeed in a fast-paced, goal and consumer driven environment Communication skills, with the ability to speak clearly and professionally Tech-savvy - Ability to navigate provided technology efficiently Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload Must have a quiet, HIPPA compliant, private workspace Some evening and weekend scheduling availability required Spanish-English bilingual candidates are encouraged to apply. Additional compensation is offered for designated Spanish-speaking roles. Compensation and Benefits: Pay rate: $15.50/per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days. Various full and part-time shifts available Comprehensive Health, Dental and Vision insurance offerings Paid time off 401K – with generous company match Apply today for immediate consideration and begin your career journey with Aspen Dental! The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, Clear Choice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools, and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. Privacy Policy | The Aspen Group (TAG)

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