- Train and coach employees on procedures related to the software via in person, videoconference, and webinar
- Become a subject matter expert on software applications through self-directed learning while remaining current with the product as updates are made
- Identify and suggest opportunities for operational and product improvements
- Liaise between business and technology team members with customer-facing responsibility
- Review and follow up internal tickets, tasks, and special projects as assigned by management
- Provide project status updates as needed
- Participate in software testing as improvements are made
- Accountable for projects assigned by senior management related to training customers on software
- Create training manuals for all customers
- The understanding of actual clinical flow & implications of workflows (and solutions)
- Previous physician practice management system (PMS) / electronic health record (EHR) software experience
- Understanding of RCM workflows
- Proficient in Microsoft Office
- Knowledge in process data analysis and business processes
- Good communication skills with experience developing and managing customer relationship
- Excellent analytical skills and ability to learn quickly
- High motivation and desire to do whatever it takes to help our company succeed
- Good project management skills
- Excellent problem-solving skills
- Ability to work independently, learn new tasks/handle multiple tasks, solve problems, meet deadlines, and show strong self-motivation and initiative
Job Type:
- Full-time
- #LI-Remote
Experience:
- 2-3 year's work experience
Education:
- Bachelor’s Degree preferred
All your information will be kept confidential according to EEO guidelines.
eDerm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.