Job Profile: Student Support Specialist 2 Job Family: Student Support Services Time Type: Full time Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications: Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary: Connects students to a variety of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates. Job Description: This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona. Are you passionate about empowering students to achieve their goals as an empathetic communicator and problem solver? Do you have experience working with re-entry students or higher education enrollment processes? Then check out the EdPlus Re-Entry Enrollment Specialist opportunity below! ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU. Curious about what it’s like to work at EdPlus? Watch this short video, then explore more stories on the EdPlus at ASU YouTube channel. We're seeking a motivated, relationship-driven EdPlus Re-Entry Enrollment Specialist to join our Re-Entry team in the EdPlus Enrollment Center. Every day you'll make a meaningful difference by providing specialized, high-touch enrollment support to former ASU students who are ready to return to their education. You will guide students who are no longer term-active through the steps that stand between them and enrollment, including reapplying, completing readmission requirements, and navigating any additional processes along the way. As a consistent point of contact from initial inquiry through successful re-enrollment, you will build trusting, supportive relationships with students and keep them engaged and moving forward. Your work will directly support ASU's broader re-entry strategy, including Operation Comeback and other re-engagement efforts. Your efforts will reach across digital and campus immersion populations, undergraduate and graduate students, and students both within and outside scholarship-supported pathways, all while you adhere to established policies and guidelines. Essential Duties: Serves as the primary point of contact for a caseload of stopped-out and non-term-active students, providing continuity from initial interest through successful re-enrollment, regardless of scholarship eligibility (including students with high balances, campus readmits, and returning graduate students). Manages Operation Comeback Requests for Information (RFIs) and conducts individualized case reviews to identify each student's pathway, requirements, and barriers to return, including academic standing concerns, degree or program changes, financial barriers, and administrative holds. Guides students through re-application, readmission, admissions, registration, and other enrollment processes, including students who fall outside the Quick Re-Entry pathway. Maintains proactive, timely communication with students through approved outreach channels, establishing clear next steps and following cases through completion to reduce stalled or abandoned re-entry attempts. Provides clear, accurate guidance on re-entry policies, programs, timelines, and processes, and escalates complex cases to the appropriate specialized resource when needed. Coordinates with Enrollment Services, colleges and academic units, Financial Aid Support Services, Student Business Services, the Registrar, and other university partners to resolve barriers while maintaining a coordinated student experience. Supports proactive re-engagement campaigns for former students, including populations not currently term-active or not yet eligible for existing scholarship initiatives. Contributes to graduation and completion efforts by identifying students near completion and coordinating appropriate reviews or referrals to support progress toward a credential. Documents student interactions, case status, barriers, resolutions, and outcomes in university systems; analyzes caseload and enrollment data to identify trends, conversion opportunities, recurring barriers, and process improvements. Assumes or coordinates other duties or projects as assigned or directed. Desired Qualifications: Evidence of a bachelor's degree or higher in a related field. Evidence of a people-oriented approach with experience guiding others through education-related processes and decisions, such as admissions, readmission, and enrollment. Evidence of effective and persuasive communication and presentation skills. Experience working with online programs and students in a higher education environment. Experience developing, facilitating, and maintaining strong, collaborative relationships with populations. Experience using Salesforce, MS Office and Google Suite. Evidence of strong organizational, time management, and prioritization skills, with excellent attention to detail and the ability to manage a high-volume caseload. Experience following guidelines, structure, and established policy to deliver accurate and precise information. Experience working with higher education enrollment, admissions, registration, or related student processes. This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona. NOTE: Please answer the following questions in your cover letter: Describe your level of familiarity with ASU’s Quick Re-Entry policies or similar re-entry processes. Describe your experience guiding students through readmission or re-enrollment processes. Salary & Benefits: $51,500 - $60,200 per year; DOE The target salary for this position is $52,000 per year. ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options. Healthcare Financial Security Retirement Family Resources Tuition Reduction (eligible ASU Employee, their dependents, and spouse) Discounts Working Environment: ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy. ASU EdPlus supports flexible work options, ranging from alternate to hybrid remote work schedules, subject to approvals per ASU policy. Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position. Department Statement: As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold. ASU EdPlus Driving Requirement: Driving is not required for this position. Location: Off-Campus: Scottsdale Funding: No Federal Funding Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. To be considered, your application must include all of the following attachments: Cover letter Resume or CV Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered. Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete. ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources. ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator Employment Verification Statement: ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check. ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator For step-by-step application instructions, refer to the ASU Application Guide for External Candidates Log in to Workday, navigate to the Jobs Hub, and search and apply for staff positions. Applying through this external site may result in longer recruitment processing times. Apply for staff positions through this site using an external candidate account registered with a personal (non-ASU) email address.

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