We are looking for a detail-oriented and customer-focused Customer Logistics Specialist to join our team in Timișoara, Romania. In this role, you will serve as a key liaison between our customers and logistics operations, ensuring seamless order fulfillment and exceptional service delivery. The ideal candidate will combine strong organizational skills with a genuine commitment to customer satisfaction and a thorough understanding of logistics operations.
- Manage customer orders from receipt through delivery, ensuring accuracy and timeliness at every stage
- Coordinate with warehouse, shipping, and transportation teams to optimize fulfillment processes
- Track shipments and inventory levels using logistics software and systems, maintaining accurate records
- Respond to customer inquiries regarding order status, delivery timelines, and logistics concerns in a timely and professional manner
- Identify and resolve logistics issues, including delays or discrepancies, while maintaining customer relationships
- Ensure compliance with shipping regulations and company logistics procedures
- Proven experience in logistics, supply chain management, or customer service roles
- Strong proficiency with logistics software, warehouse management systems (WMS), and ERP platforms
- Excellent organizational and time management skills with the ability to prioritize multiple tasks
- Outstanding written and verbal communication skills in English; multilingual capabilities are preferred
- Detail-oriented mindset with strong analytical and problem-solving abilities
- Knowledge of shipping procedures, freight management, and logistics best practices
- Proficiency with Microsoft Office Suite and data management tools
- Customer-focused approach with a commitment to delivering exceptional service
What We Offer:
- The 13th salary – Paid once a year, in December;
- Meal tickets - With a value of 40 Ron;
- Private Health Insurance – Health is the most important, so we offer you a medical subscription through Signal Iduna;
- Referral bonuses - We encourage colleagues to refer new candidates to us and, at the same time, to get the chance to receive a bonus;
- Bookster – Feed your body and your mind. You can borrow books and you’ll receive them at the office;
- Sports benefits- It’s important to stay active, so we offer you the 7Card;
- Discounts at our partners – We collaborate with different vendors, and we receive discounts for various products/ services like rubbers, restaurants, kindergartens, etc;
- System for Rewarding Improvement Ideas – We have an internal improvement program (Continental Idea Management) that gives you the opportunity to come up with ideas and to be honored with an attractive bonus (this is established by the CIM team according to your improvement idea);
- Happy days – If you or your child is getting married, or you become a parent, you receive some extra free days;
- Life events celebration - If your family is growing, we praise your newborn with a bonus;
- Unfortunate events - In case of unhappy events in your life, we support you by offering you free days and financial support (handled on a case-by-case basis);
- Extra vacation days – You begin with 22 vacation days/year, and starting with the 3rd year with us, we offer you 1 more day of vacation and, afterward from 2 to 2 years you’ll get one more extra day (the maximum you can achieve is 29);
- Transport from the Timisoara area – You can choose to come with the bus provided by the company if you’ll work from the plant location/office;
- Professional development - Many opportunities to develop yourself within the company;
- Diversity and multicultural mindset - We encourage you to join us no matter who, where, or what you are. We have colleagues from different nations and a variety of languages are spoken in our company.