Customer interface
- Handles all sales administrative tasks for the Sales Verticals within an international team
- Responsible for the handling of all commercial questions as well as terms & conditions from customers (pricing, rebates, comissions ...)
- Preparation and evaluation of business cases (volume, margin effects) and responsible to decide within given negotiation phrame
- Handle exceptions and commercial claims
- Drive the quotation process for designated customers within the vertical in close alignment with the Vertical Sales and within the given framework from tactical pricing
- Regular direct external customer dialogues to investigate on customer satisfaction with the purpose to constantly develop & maintain the customer journey
Internal Sales
- Full handling of Customer master data coordinaton
- Administration of contracts and agreements with customers
- Responsible for the administration of rebates, comissions and special commercial terms in the ERP systems
- Contributes to commercial excellence through supporting continous harmonization & standardization of tools & processes within the BA and segment, e.g. CRM tool implementation
Quality
- Safeguards commited standards of quality guidelines (internal and external), quality awareness, customer quality targets and observes customer care commitments
- Secure the Continental Code if Conduct and Compliance to all legal requirements
Driver continuous performance improvement
- Ensures feedback on customer satisfaction and escalation throughout CT BA and segment for improvements
- Plays an active role in the Sales Operations Department to promote and drive customer centricity
- Active contribution to the continous improvement of processes and systems towards a lean and fast organization
- Active contribution to the ComEx-measurements by, e.g. maintaining commercial oversight
Internal Interface
- active interface management” with customer logistics/SCM, e,g, regarding customer SC requirements & expectations, order execution … !
- Establishment and execution horizontal / cross-functional communcation & collaboration culture.
Reporting
- Supports planning and forecast processes, support sales reporting (e.g. by generating and providing relevant data and information or preparation of presentations)
- minimum adminstrational apprenticeship degree, preferrable bachelor of business administration
- Preferable >1 year experience in areas such as Sales, Account Management, Sales Administration in the Automotive or Industry business
- Knowledge and experience in project management preferable
- Intercultural competence required,
- English language knowledge
Fix term position until 31.03.2028