We are looking for a Head of Customer Order Management Automotive (m/f/diverse) to lead customer logistics operations, manage customer order fulfillment and act as the key interface between customers, manufacturing locations and internal supply chain functions.
Your responsibilities:
- Leading the transformation of the organizational structure from plant local teams to a global COM Automotive team
- Leading customer logistics operations for the BA SSL Automotive Segment
- Continuous performance improvement of customer logistics with the aim of meeting / exceeding customer expectations in terms of order processing and related communication
- Ensuring the processing of customer orders from the receiving of a customer order to the fulfillment of the order
- Ensuring timely and accurate order confirmations and OTIF deliveries
- Maintaining and managing order data in SAP / EDI processes
- Acting as the central customer contact for all order-related topics
- Coordination with internal departments and external partners (e.g. logistics service providers)
- Ensuring compliance with legal, contractual and internal standards
- Ensure effective and efficient communication and escalation management between the GBS COM team and plant local teams
- Academic degree in Economics, Business Administration, Supply Chain Management, or a comparable field
- Proven leadership experience in an international Customer Logistics, Order Management, Customer Supply Chain or related operational Supply Chain environment
- Several years of solid experience in Customer Service, Customer Order Management, Service Center Management, or a comparable function
- Strong customer orientation and excellent communication and stakeholder management skills
- Solid experience in order management, demand fulfillment processes, and system-supported operations (e.g. SAP)
- Excellent knowledge of customer order management and supply chain processes, methods, and best practices
- Strong analytical skills and a data-driven mindset
- Solid experience leading or contributing to international and cross-functional projects
- Experience in global data analytics, reporting, and performance management
- Fluent English language skills; additional languages are an advantage
Applications from severely handicapped people are welcome.
The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:
- Training opportunities
- Mobile and flexible working models
- Sabbaticals
and much more...
Sounds interesting for you? Click here to find out more.
Diversity, Inclusion & Belonging are important to us and make our company strong and successful. We offer equal opportunities to everyone - regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation.