We are seeking a Senior Case Manager to support our attorneys by managing a caseload of personal injury claims and acting as a key point of contact for clients. The Senior Case Manager will guide clients through the claims process, collaborate closely with providers and insurance companies, and ensure cases move efficiently from intake through settlement or litigation. This role requires a detail-oriented and client-focused professional with deep knowledge of personal injury cases.
Key Responsibilities
Client Communication:
- Serve as the primary point of contact for clients, guiding them through the claims process and ensuring they feel supported at each stage.
- Present and explain initial settlement offers to clients, providing recommendations on next steps.
- Educate clients about additional medical treatments (e.g., injections, surgeries, TBI treatment) and legal procedures, such as filing lawsuits.
- Maintain bi-weekly proactive communication with clients and ensure all inquiries are addressed within 24 hours.
Case Management & Documentation:
- Manage the full lifecycle of personal injury cases, including intake, negotiations, resolution, and post-settlement tasks.
- Accurately maintain and update client files, records, and case notes in Litify to ensure seamless case progression.
- Track and log demands, offers, and client authority, ensuring proper documentation throughout the negotiation process.
- Ensure timely case resolutions while prioritizing client satisfaction and attention to detail.
Insurance & Provider Coordination:
- Follow up with insurance companies to obtain timely responses to settlement demands and negotiate under attorney supervision.
- Verify insurance coverage details (UM, PIP, BI) and request necessary documents from insurers.
- Communicate with medical providers to gather treatment estimates, lien information, and outstanding balances.
- Coordinate with providers and attorneys to support mediation and case settlement processes.
Operational Support:
- Prepare mediation summaries, global settlement documents, and related case materials.
- Conduct weekly audits to ensure all case files are current and compliant.
- Draft and file lawsuits or dismissals under attorney guidance, ensuring accuracy and timeliness.
- Review surgical case files and related documentation prior to client procedures.
- Strong understanding of the Bodily Injury Claims process, including insurance and medical provider coordination.
- Proficiency in Litify or similar legal case management systems.
- Bilingual in English and Spanish.
- Excellent organizational skills, with the ability to prioritize and multitask.
- Strong written and verbal communication skills.
- Ability to work collaboratively in a team-focused environment.
COMPENSATION & BENEFITS
- Competitive salary commensurate with experience
- Professional development and continuing education support
- Collaborative, growth-oriented team environment
- Medical, dental & vision
- Hospital plans
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
- Company paid short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Employee Assistance Program
- Tuition Assistance
- Paid time off and paid holidays
JOIN OUR TEAM
At The Ward Law Group, every role contributes to changing lives.
If you're looking for an opportunity to grow your litigation career, maximize client recoveries, and work alongside a high-performing legal team, we'd love to hear from you.
Apply today and become part of a team committed to excellence, accountability, and changing lives—one client at a time.
The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.
At The Ward Law Group, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.
In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.
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