You will contribute to the successful delivery of new products, features and operational changes by:
- Supporting launch readiness through planning, coordination, stakeholder follow-up, and tracking key actions, decisions, dependencies and risks
- Testing and validating new products, features and workflows to understand the end-to-end customer and operational experience, identify edge cases and recommend improvements
- Supporting Early Access and hypercare activities by monitoring performance, gathering feedback and escalating issues that may impact our users or operational teams
- Collaborating across teams including Product, Engineering and Operations to ensure operational requirements, risks and dependencies are understood and addressed
- Creating operational documentation and training materials, including process guides, FAQs, communications and support resources that help teams prepare for change
- Using feedback, operational insights and data to identify opportunities to improve customer experiences, operational processes and future launches
- Supporting business-as-usual handover activities, ensuring teams have the knowledge, ownership and processes required for ongoing success
- Driving continuous improvement by identifying opportunities to simplify processes, improve operational tooling and increase scalability
- Experience in operations, customer support, project coordination, service delivery or a similar role
- Strong organisational skills, attention to detail and the ability to manage multiple priorities
- Excellent communication and stakeholder management skills, with the ability to simplify complex information
- A practical, solutions-focused approach to problem-solving and continuous improvement
- Curiosity, adaptability and enthusiasm for learning new products, technologies and ways of working
- Strong customer focus and an appreciation of how operational decisions influence the customer experience
- The ability to work independently, exercise sound judgement and know when to seek support or escalate issues
- A collaborative mindset and a proactive approach to getting things done
It would be advantageous if you also have
- Experience in a technology business, start-up or scale-up environment
- Exposure to agile software development, product launches or cross-functional project delivery
- Experience with operational tooling, ticketing systems, documentation platforms or process improvement initiatives
- Familiarity with data reporting or visualisation tools such as Power BI, Tableau, Databricks or similar
- Experience improving workflows, knowledge management, self-service tools or operational processes
- An interest in AI, automation and emerging technologies that can improve operational efficiency and customer experience
- A relevant tertiary qualification or equivalent practical experience
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose-driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and critical to effective delivery and innovation. We welcome applications from people of different backgrounds and life experiences.
If you have the skills, curiosity and an adaptable approach but do not meet every responsibility or qualification listed, we still encourage you to apply.