PRINCIPAL DUTIES AND RESPONSIBILITIES
- Achieve retail sales goals or annual productivity goals and fragrance service to clients and develop client relationships to build repeat sales and brand loyalty.
- Provide full-range customer service including product information, sales, and execution of all in-store events.
- Ensure that all communications with customers are courteous, cordial, and professional.
- Ensure that retail counter area and products are clean, well-organized and well-presented at all times.
- Meet retail sales plan objectives and track productivity as determined by employer.
- Answer and respond to customer requests regarding Guerlain and its product lines.
- Provide consultation to customers for selection of cosmetic shades, skin treatment, makeup application, artistry, and fragrance.
- Resolve customer issues or questions by telephone, text, or email, including research and preparation of reply correspondence.
- Maintain client registration program, sustain customer relationships, and generate new business through regular communication.
- Adhere to all policies and practices of the retailer.
- Special projects and miscellaneous duties as dictated by the needs of the business.
- Conduct all other job-related activities.
SUPERVISION RECEIVED
Counter Manager or Business Manager
- Ability to effectively manage customer expectations and build loyal customer relationships
- Excellent organizational skills
- Superior written and verbal communication skills
- CRT experience and aptitude in learning how to access computer-based inventory and order status detail
- Knowledge of Microsoft Office for Windows and Excel
- Based in assigned retail locations for the sale of Guerlain products
- Availability must meet needs of the business
- Must be able to work in a retail environment: light lifting, standing at counter
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
All your information will be kept confidential according to EEO guidelines.
LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $30-32.00/hour.