Job Description Saint Luke’s in Kansas City is seeking a Patient Accounts Representative to join our team. You will perform a variety of functions related to managing accounts, customer service, and troubleshooting while following established processes and policies for billing and reimbursement. This position is a call center environment, working remotely in the Kansas City area. Shift Details: Monday- Friday 8:30am-5:00pm Responsibilities: Responsible for answering inbound patient calls Answer patient emails in Electronic Medical Record system Making outbound collection calls to patients to obtain information needed to collect payment Provide price estimates for patients Process credit card payments Establish payment plans with patients and complete referral to extended payment plan vendor when applicable Identify patients needing financial assistance, explain financial assistance process and additional documents needed Research and troubleshoot issues related to patient balances Serve as liaison between patient and other departments as needed Process incoming mail and faxes Process accounts within a work queue in the Electronic Medical Record system and take action as appropriate In SBO will also: Perform straightforward coding (i.e. Review patient charts for billing implications or referrals) Meet department productivity and quality metric Identify opportunities and report trends to improve patient satisfaction and workflow efficiencies by identifying reasons for patient calls that could have been prevented by education up stream in the process or practice management programming solutions. Examples of this would be educating patients on financial policies, financial expectations of services rendered, correct coding, explanation of coverage, collecting payments when scheduling, system enhancements to identify the correct insurance at registration, correct payment posting, medical necessity warnings. We are looking for someone with excellent customer service skills. The ideal candidate has strong computer and critical thinking skills and can multitask. Comfortable working in a call center environment. Why Saint Luke’s? We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees: Medical health plans Tuition reimbursement Paid time off Retirement contributions Employee Assistance Program Job Requirements Applicable Experience: Less than 1 year Diploma Job Details Full Time Day (United States of America) Saint Luke’s Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more. Find out more about what Saint Luke’s offers: http://www.saintlukeskc.org/about-saint-lukes Are you interested in staying up to date on openings at Saint Luke’s Health System? Simply sign up for job alerts at https://careers.saintlukeskc.org/job-alerts When we have opportunities that meet your interests, you will receive an email with the job details. Saint Luke’s Health System values our employees and we encourage them to apply to any internal openings. If you are a current Saint Luke's Health System employee, please apply through your Workday account by typing "Find Jobs" in the top left corner search bar. You can also follow the link below to the current internal career site to apply. http://www.myworkday.com/saintlukes/d/task/1422$1011.htmld

Patient Accounts Representative.

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