Job Description:
- The Specialist Tech Support Associate is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line.
- They are expected to gather information and utilize web and product spec materials to guide customers through a Client product.
- This position is critical to the growth of business for Client and the individual filling this role must go above and beyond to help differentiate Client from its competition.
Tasks and Responsibilities:
- Customer Support — Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices.
- Problem Solving — Diagnose and resolve technical hardware and software issues.
- Applications Knowledge — Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus.
- Change Agent — Look for ways to improve support processes. Drive initiation and follow through to implementation.
Basic Qualifications:
- High school diploma
- Minimal call center experience
- Minimum 2 year technical experience and/or technical degree
Additional Qualifications:
- Technical or bachelor's degree preferred
- Electrical degree or experience preferred
- IT Knowledge
- HVAC experience
- Experience troubleshooting Internet Service Provider equipment
- Wireless Networking experience
All your information will be kept confidential according to EEO guidelines.