All jobs
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The role of an associate is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction. Job title: Senior Process Consultant Job Description: Education: Any Graduate Experience: 2-3 Years RCM-AP/AR(Voice) Experience Mandatory Skills: Strong understanding of medical terminology and coding. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Excellent attention to detail and accuracy. Excellent written and verbal communication skills. Strong leadership and problem-solving skills. Ability to work independently and as part of a team. Preferred Skills: US health care (ERISA/HIPAA/State Mandates) Process SLA Awareness of ISO, ISMS Telephone etiquettes MS office Typing skills & computer skills Effective communication in English Roles & Responsibilities: Possess basic knowledge of RCM-AP/AR(Voice) Good reasoning and analytical skills Able to communicate fluently in the language required for the function/location Active listening skills Passion to learn Influencing skills Ability to comprehend the process requirement well Processing claims/handling incoming calls/making outgoing calls and take appropriate actions as per the process guidelines. Understand the basic professional standards and established procedures, policies before taking action and making decisions. Maintain customer satisfaction ratings through TAT and quality standard basis client SLA’s Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input Input data into the company platform to keep each customer record updated Responsible for multiple administrative and customer service layers that includes solving customer issues through review, investigation, adjustment (if necessary), remittance or denial of the claim by utilizing company policies and directing queries to the managerial team when necessary. Individuals should have commitment to customer satisfaction and an ability to make quick and accurate decisions. Mentor & coach new members of the team based on requirement To act as a subject matter expert Ability to look for alternative solutions for problems identified; Takes decisions based on logical reasoning and relevant information Assumes responsibility for work activities and coordinating efforts Location: HyderabadIndia Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Already keen? Discover your next role with Sagility, a great place to work. 
DetailsDetails 
DetailsDetails 
DetailsDetails
Sagility
HYD
Senior Process Consultant.
REMOTESENIOR LEVEL
more at Sagility.
similar roles.
5 Jun, 2024
Beneva
Carrière en Technologies de l'information
- Full time
Chicoutimi - 255 rue Racine Est - 35h, Canada
Full time
13 Jul, 2026
Beneva
Conseiller développement des pratiques d'affaires - Réseaux de distribution - Carrière
- Full time
Longueuil - 1225 rue Saint-Charles O - 35h, Canada
Full time
28 Sep, 2026
Cariflex
Process Technician
- Full time
Singapore
Full time
12 Oct, 2026
Cariflex
Customer Fulfilment Representative
- Full time
Singapore
Full time
29 Sep, 2026
Caring Pathways
Associate Hospice and Palliative Care Veterinarian
- Full time
Shepherdstown +2
Full time
10 Aug, 2026
Caring Pathways
Associate Hospice and Palliative Care Veterinarian
- Full time
Colorado Springs +2
Full time