Requirements
Key Responsibilities
• Monitor integration services, APIs, queues, scheduled interfaces and middleware components.
• Investigate failed transactions, authentication errors, timeouts, data-mapping issues and interface performance.
• Coordinate incident resolution with application, database, network, security and external integration teams.
• Support approved configuration changes, certificates, endpoint updates, deployments and release validation.
• Maintain interface catalogues, dependency maps, specifications, support runbooks and known-error records.
• Support secure API and integration practices, logging, traceability and access controls.
• Identify changes that require development or new integration scope and route them through formal approval.
• Provide evidence and technical input for root-cause analysis and service reporting. Internal
• Minimum 5 years of enterprise integration and middleware support experience.
• Strong knowledge of REST/SOAP APIs, JSON/XML, authentication, certificates and integration monitoring.
• Experience with MuleSoft, Boomi or an equivalent integration/middleware platform.
• Practical troubleshooting experience across distributed application environments.
• Ability to maintain accurate technical specifications and interface documentation. Preferred Profile
• Previous experience with UAE government integrations and shared digital services.
• Working knowledge of TDRA, government service bus or related federal integration processes.
• Experience supporting API gateways and secure inter-entity connectivity. Expected Contribution
• Integration incidents are diagnosed and coordinated to resolution with traceable evidence.
• Interface documentation and dependencies remain current.
• Production changes follow approved security and change-management controls.