What you'll be doing:
Platform monitoring & incident response
• Monitor the health and performance of our platform using tools such as Dynatrace, identifying and responding to alerts and potential issues.
• Provide first-line technical support by investigating, troubleshooting, and resolving customer issues received through support tickets and calls.
• Respond to infrastructure and application incidents, including traffic spikes, bot activity, and high resource consumption.
• Collaborate with senior engineers, vendors, and other IT teams to troubleshoot complex issues and ensure timely resolution.
Cloud infrastructure & system support
• Support and troubleshoot our cloud infrastructure, including Microsoft Azure, Windows Servers, Azure SQL, and Kubernetes (AKS).
• Help maintain the stability, availability, and performance of our systems and applications.
• Work with Fastly (WAF/CDN) to investigate and mitigate abnormal traffic and bot activity.
• Monitor, renew, and troubleshoot SSL certificates to maintain secure platform operations.
Automation & continuous improvement
• Develop and maintain scripts to automate routine tasks, improve operational efficiency, and reduce manual intervention.
• Contribute to technical documentation, operational procedures, and knowledge sharing initiatives.
• Support infrastructure projects, including cloud migrations, Azure optimizations, and system maintenance.
• Collaborate with the team to improve monitoring, troubleshooting, and incident response processes.
Global collaboration & on-call support
• Work closely with our international infrastructure team to ensure smooth operations across different time zones.
• Participate in scheduled shifts and paid weekend on-call rotations to support platform availability and timely incident response.
• Communicate effectively with colleagues and stakeholders, providing clear updates on incidents and their resolution.
What you'll bring:
• A degree in Computer Science, Engineering, or a related field, or equivalent relevant practical experience.
• Ideally 2–3 years of hands-on experience working with Microsoft Azure infrastructure and related services.
• Familiarity with Microsoft technologies such as Windows Server, DNS, IIS, MSSQL, or Azure SQL.
• A basic understanding of containerization technologies such as Docker and Kubernetes (AKS).
• Exposure to monitoring tools such as Dynatrace, Prometheus, Grafana, Nagios, Zabbix, or similar.
• Familiarity with scripting languages such as PowerShell or shell scripting.
• A strong troubleshooting mindset, with the ability to investigate technical issues, think logically, and remain calm under pressure.
• Good communication skills, a collaborative attitude, and a willingness to learn and develop your technical expertise.
• Flexibility to work in scheduled shifts and participate in an on-call rotation.
• Microsoft Azure certifications, such as AZ-900 or AZ-104, are considered a plus.
Our values
At Sana Commerce, our values guide everything we do:
- Champions of Our League – We balance quick wins with long-term success.
- Supercharge Our Customers – We help our customers succeed by continuously improving their digital commerce experience.
- Determined to Grow – We embrace challenges and keep raising the bar.
- Bold Together – We achieve more by supporting one another.
Job descriptions don’t cover everything. Even if you do not meet every single requirement, we have ambitious plans and we value experienced professionals who share our vision and look forward to growing with us. If you believe your background is a strong match, we strongly encourage you to apply and include your motivation.
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