Find your calling at Mercy! The Health Information Technician processes and fulfills requests for protected health information (PHI) in compliance with regulations, aiming to enhance requester experience. The role addresses the provider questions regarding documentation and basic chart corrections. The role also involves managing scanned medical records to ensure quality and productivity standards are met. Position Details: Health Information Technician Mercy Hospital St. Louis Full-Time | 40 Hours per Week | Non-Exempt Position Summary Mercy Hospital St. Louis is seeking a detail-oriented Health Information Technician to support the Health Information Management (HIM) department. This role is responsible for processing and fulfilling requests for protected health information (PHI), maintaining the accuracy and integrity of medical records, supporting providers with documentation-related inquiries, and ensuring compliance with healthcare regulations and organizational standards. The Health Information Technician plays a critical role in document imaging, record completion, release of information, quality assurance, and Epic work queue management to ensure timely and accurate patient record availability. Key Responsibilities Release of Information & Compliance Process and fulfill written and verbal requests for protected health information (PHI). Ensure compliance with HIPAA, state, federal, and organizational privacy regulations. Deliver requested medical information through appropriate and secure channels. Medical Record Analysis & Documentation Review and analyze medical records to identify documentation deficiencies. Assist with medical record completion activities and documentation follow-up. Conduct intermediate abstracting and scanning activities related to quality measures and regulatory requirements. Support chart correction workflows in accordance with HIM policies, excluding clinical content modifications. Medical Records Processing Prepare, scan, index, and verify patient records and documents. Validate patient and document information for accuracy. Manage electronic medical record workflows and assigned Epic work queues. Ensure records are available for coding, billing, patient care, and regulatory purposes. Quality Assurance Perform quality review of scanned and indexed documents. Process exceptions and resolve documentation discrepancies. Research and clarify unknown or misrouted documents. Maintain quality and productivity standards established by the department. Provider & Team Support Serve as a resource for providers regarding outstanding documentation requirements. Respond to questions from HIM staff and other internal stakeholders. Provide cross-functional support and back-up coverage as needed. Submit and monitor IT support requests related to HIM systems and workflows. Performance & Continuous Improvement Monitor productivity, quality, and turnaround-time metrics. Support initiatives focused on patient care quality, provider engagement, and operational excellence. Identify opportunities for process improvements and workflow efficiencies. Minimum Qualifications Education High School Diploma, GED, or equivalent required. Knowledge of medical terminology required. Experience One (1) year of experience in a Health Information Management (HIM), medical records, healthcare administration, or related healthcare environment. Preferred Qualifications Education Some college coursework preferred. Knowledge of anatomy and physiology preferred. Experience Two (2) years of experience in an acute care medical records department. One (1) year of Release of Information (ROI) and/or medical record analysis experience in an acute care setting. Certifications Registered Health Information Technician (RHIT) preferred. Registered Health Information Administrator (RHIA) preferred. Knowledge, Skills & Abilities Strong attention to detail and commitment to accuracy. Excellent interpersonal, written, and verbal communication skills. Ability to work independently and manage multiple priorities. Strong analytical, research, and problem-solving abilities. Knowledge of medical record regulations and healthcare compliance requirements. Proficiency with Electronic Health Records (EHRs), Epic preferred. Strong computer skills, including Microsoft Office applications. Ability to adapt to changing priorities and departmental needs. Ability to perform repetitive tasks and work on a computer for extended periods. Highly organized with strong time management skills. Why Join Mercy? At Mercy, we are committed to delivering compassionate care while supporting our co-workers with opportunities for professional growth and development. Join a mission-driven organization where your contributions help ensure accurate medical records, compliance excellence, and exceptional patient care. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. Transforming the Health of Our Communities Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy. Click Here to Learn More about Mercy

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