David Kennedy Recruitment is working with a leading airline that is seeking to onboard Basque-speaking Customer Support Advisors to assist passengers across its regional markets in Spain.
In this role, you support customers with travel-related enquiries, provide clear information about airline services and policies, and help resolve issues throughout their travel journey. The ideal candidates have strong communication skills, a customer-focused mindset and the ability to remain calm and professional when assisting passengers with challenging situations
Position: Customer Service Advisor
Location: Barcelona, Spain
Model: 100% On-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Assist passengers with flight reservations, booking amendments and cancellations
Provide information about baggage allowances, delayed luggage and missing baggage
Support customers with online check-in, boarding enquiries and travel documentation
Assist passengers affected by flight disruptions and respond to refund requests
Handle customer complaints and resolve travel-related issues in a professional manner
Explain airline policies, procedures and available options clearly
Deliver a positive customer experience through effective communication and problem-solving
REQUIREMENTS:
Fluency in Basque + English B2
Strong communication and customer-service skills
Ability to understand customer concerns and provide clear, helpful solutions
Calm and professional approach when dealing with stressed or dissatisfied passengers
Strong problem-solving skills and attention to detail
Customer-oriented mindset and ability to work in a fast-paced environment
BENEFITS:
Permanent employment contract in Spain, including applicable statutory benefits and entitlements
Five weeks of paid initial training to help you start confidently with all the tools and knowledge you need
39-hour working week, Monday to Sunday, between 08:00 and 20:00, with rotating shifts
Gross annual salary plus a gross annual bonus
Modern offices in Barcelona with a terrace, comfortable facilities and team events
Genuine opportunities for professional development and career growth within an international company