David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Advisor for their office in Athens, Greece.
Position: Customer Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Handle incoming customer calls
Identify and assess customers’ needs to achieve customer satisfaction
Build sustainable customer relationships through open and interactive communication
Provide accurate, valid and complete information using the appropriate tools and systems
Support customers with questions relating to electronic devices and home appliances
Process customer accounts and maintain accurate records of customer interactions
File and update relevant customer documentation
Follow established communication procedures, guidelines and policies
Meet individual and customer service team targets and case handling quotas
Manage multiple customer cases while maintaining service quality.
REQUIREMENTS:
Native or near-native written and spoken German (C1+)
Excellent command of English
Good MS Office skills
Strong telephone customer service and active listening skills
Excellent verbal and written communication skills
Strong customer orientation and ability to adapt to different customer personalities
Ability to multitask, prioritise and manage time effectively
Knowledge of electronic devices and household appliances
Ability to work effectively against customer service KPIs and case handling targets.
BENEFITS:
Private health and life insurance from Day 1, including dental and eye care
Free access to the company gym
Signing and Performance Bonus
Daily net meal allowance for office and hybrid employees
Fixed working hours for eligible parents with children up to 2 years old
Training and ongoing development opportunities
And many others!!!