Job Title: Technical Product Owner Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Title: Technical Product Owner Position Summary Concentrix is looking for a Product Owner, Digital Experience to help shape and deliver customer-focused digital solutions across mobile, web, marketing campaign, and API-enabled experiences. In this role, you will partner with business stakeholders, technical teams, and Agile delivery teams to translate complex needs into clear, actionable delivery objects that create measurable value. This is a great opportunity for someone who is a strong communicator, comfortable working through ambiguity, and energized by product thinking, story refinement, technical documentation, triaging, and collaboration across business and engineering teams. Responsibilities Act as the Product Owner on digital experience projects, representing business priorities and customer needs throughout delivery. Capture, clarify, and document business and technical requirements, aligning workstreams, dependencies, and deliverables as appropriate. Translate requirements into Agile delivery objects, including Epics, Features, Capabilities, and Stories. Leverage ATDD and BDD practices to help define clear acceptance criteria and support high-quality delivery. Participate actively in refinement meetings as the business representative, collaborating with scrum teams to ensure work items meet the Definition of Ready. Review and accept delivery objects that meet the Definition of Done. Partner with delivery teams on lower-level design discussions, API requirements, integration needs, and technical documentation. Apply a product mindset across adoption, measurement, performance, operations, integrations, value creation, and roadmap alignment. Support triaging activities by helping assess issues, clarify expected behavior, review logs, and coordinate next steps with the appropriate teams. Use tools such as Splunk to review logs and support issue investigation where applicable. Provide relevant, timely, and concise status updates on progress, risks, blockers, and delivery outcomes. Participate in and contribute to Agile ceremonies, including refinement, planning, reviews, retrospectives, and daily collaboration as needed. Build strong relationships with business, client-facing, technical, UX, and delivery stakeholders to support alignment and successful execution. Qualifications Degree in user design, business, associated technical fields, or Agile SAFe Product Manager/Product Owner certification. Demonstrated understanding of Product Management processes, strategies, methods, and Product Owner responsibilities within Agile SAFe environments. Experience working in a user experience and product-driven environment. Strong knowledge of mobile, web, and marketing campaign technologies. Must have experience with REST API design and API-driven delivery. Ability to understand lower-level design concepts and collaborate effectively with technical teams. Experience with story refinement, backlog management, acceptance criteria, and Agile delivery practices. Experience creating or contributing to clear technical and product documentation. Experience with triaging issues and supporting investigation across business and technical teams. Splunk log review experience strongly preferred. Outstanding client-facing communication skills, with the ability to translate ambiguity into clear direction. Telecom domain experience is a strong plus. Comfortable operating in a fast-paced environment where priorities may evolve and collaboration is key. The base salary for this position is $92,250 to $120,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is: 10/30/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies. #LI-Hybrid #Concentrix Location: USA Bellevue 13555 SE 36th Street Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

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