L3 DevOps / Cloud Engineer Role Overview The L3 DevOps / Cloud Engineer will act as a senior technical resource responsible for leading complex infrastructure and DevOps activities, driving automation, defining technical standards, and improving platform reliability. The role requires strong hands-on expertise in AWS, Terraform, AWX/Ansible, ArgoCD, GitOps, Kubernetes, CI/CD, and Disaster Recovery. Key Responsibilities Act as the L3 escalation point for complex Cloud, DevOps, Kubernetes, infrastructure, and deployment issues. Lead major technical activities across production and non-production environments. Take ownership of complex infrastructure changes, upgrades, migrations, and platform improvements. Lead and coordinate Disaster Recovery (DR) activities, including: DR planning Restore testing Failover/failback activities Application and infrastructure recovery DR validation Runbook preparation and improvement Design and implement infrastructure using Terraform. Develop and maintain reusable Terraform modules. Review Terraform code and infrastructure changes implemented by L1/L2 engineers. Define Terraform coding standards, repository structure, and implementation best practices. Strong hands-on experience with AWX / Ansible. Develop reusable Ansible roles, playbooks, and automation workflows. Use AWX to automate: Server configuration Patching Application deployment Infrastructure operations Repetitive BAU activities Identify manual operational activities and convert them into automated workflows. Design and maintain ArgoCD-based deployments. Implement and support GitOps practices for Kubernetes and application deployments. Define GitOps repository structures and deployment standards. Manage and troubleshoot ArgoCD: Applications Sync issues Configuration drift Deployment failures Environment promotion Rollback activities Design and maintain Kubernetes workloads running on Amazon EKS. Develop and maintain reusable Helm Charts. Define standards for Helm values, templates, and environment-specific configurations. Design and improve CI/CD deployment processes. Support and improve Jenkins and other CI/CD automation. Define deployment strategies and operational standards. Lead automation initiatives across Cloud and DevOps platforms. Develop automation using: Terraform Ansible / AWX Bash Python CI/CD pipelines Define and enforce technical standards for: Infrastructure as Code Terraform GitOps Kubernetes Helm CI/CD Automation Cloud operations Patching Deployment processes Establish reusable templates, modules, pipelines, and automation frameworks. Perform technical reviews for changes implemented by L1 and L2 engineers. Lead complex production incidents and perform Root Cause Analysis. Identify recurring issues and implement permanent automated solutions. Improve monitoring, logging, alerting, and operational reliability. Participate in architecture and technical design discussions. Lead production deployments, infrastructure upgrades, patching, and maintenance activities. Mentor and provide technical guidance to L1 and L2 engineers. Create and maintain: SOPs Runbooks Technical standards Architecture documentation DR documentation Operational procedures Core Technical Skills Strong hands-on expertise in: AWS Amazon EKS Kubernetes Terraform Terragrunt AWX Ansible ArgoCD GitOps Helm Docker Jenkins CI/CD Git Linux Windows Bash / Python SSL/TLS Infrastructure Automation Disaster Recovery Monitoring & Logging Production Troubleshooting Root Cause Analysis L3 Expectations An L3 Engineer should be capable of: Leading technical activities independently Owning complex Cloud and DevOps changes Designing and implementing automation Leading Disaster Recovery activities Implementing GitOps using ArgoCD Building automation using AWX/Ansible Developing and reviewing Terraform code Defining technical standards and best practices Driving operational improvements Mentoring L1/L2 engineers Handling complex production incidents and RCA The L3 engineer should move beyond routine operational support and focus on engineering, automation, standardization, reliability, and technical leadership. About Rackspace Technology Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. Embrace Technology. Empower Customers. Deliver the Future. Excellence: We’re an accountable, disciplined, high-performing company with proven results. Customer-driven: We’re proactive, collaborative and committed to success for our customers. Expertise: We’re passionate learners, rooted in our customers’ business to provide unbiased solutions. Agility: We’re adopting new technologies and evolving services to meet customers where they are in their journey. Compassion: We’re one team, doing the right thing for our customers, communities and each other. We’re looking for team members who are ready to unleash their creativity, collaborate with talented coworkers and make a lasting impact in the IT field. Could that be you?

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