Job Summary Tampa Bay Sports is seeking organized, detail-oriented team members to support our e-commerce operations as the official online retailer of the Tampa Bay Lightning and Tampa Bay Sun FC. This role plays a key part in delivering a top-notch fan experience, with a primary focus on the accurate and timely fulfillment of online orders.  Essential Duties and Responsibilities Accurately pick products for online orders using packing slips or pick lists  Pack items securely for shipping, ensuring products arrive safely to customers  Print and apply shipping labels; prepare shipments for daily FedEx pickups  Maintain a clean, organized, and efficient packing/shipping workspace  Help consolidate and organize inventory to maximize storage efficiency  Restock e-commerce inventory and pull new merchandise from the warehouse  Assist with product tagging, promotional packaging, and special projects  Support returns and exchanges processing  Participate in cycle counts, inventory audits, and other retail operations as needed  Provide support during promotions, game days, and special events  May be assigned to work in different functions of retail or event types as needed, including concerts, hockey games, the plaza store, warehouse, etc. Qualifications At least six months prior experience working in customer service Ability to work effectively both independently and as part of a team  Previous experience in e-commerce fulfillment, shipping, or retail is preferred  Familiarity with Shopify and ShipStation is preferred Capable of multitasking and prioritizing in a deadline-driven environment  Strong attention to detail with excellent organizational skills  Strong verbal and written communication skills  Willingness to occasionally support other areas of retail operations  Availability during peak seasons, game days, and promotional events may be required  Working Conditions Must be able to stand on feet for long periods of time, walk long distances and climb stairs. Must be able to communicate clearly and concisely in the English language Ability to work in areas that can become crowded with equipment and/or people Ability to work comfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc.   Ability to work in loud environments Ability to lift and carry up to 25lbs Must be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event times Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays Must be able to work in cold/hot indoor and outdoor temperatures We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Overview Vinik Sports Group (VSG) is an entity established by Jeff Vinik to manage the three-time Stanley Cup Champion Tampa Bay Lightning (2004, 2020, 2021) of the National Hockey League and hold the leasehold rights to Benchmark International Arena, the 19,092-seat downtown Tampa home in which the team plays its games. The venue opened in 1996 and became Benchmark International Arena in August 2025 when the global mergers and acquisitions firm, Benchmark International, partnered with Vinik and the Lightning. Since 2010, Vinik has led a complete brand and business transformation of the Lightning and the arena, featuring a mostly private renovation of the publicly owned facility. Doug Ostrover and Marc Lipschultz joined the expanded ownership group of Vinik Sports Group in 2024, alongside Arctos, which initially joined in 2021. In addition to owning the Lightning and managing Benchmark International Arena, Vinik Sports Group, through TBSE, manages the Yuengling Center on the campus at the University of South Florida. Website VinikSportsGroup.com

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1 Sep, 2026

Vsg

Manager, Guest Experience

Benchmark International Arena, United States of America

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