ProTech IT Solutions, a New Charter Technologies Company, is a fast-growing Managed Service Provider (MSP) based in Torrington, CT. We are seeking a skilled and client-focused System Administrator to join our team. This role supports clients both remotely and on-site. We’re looking for a proactive, enthusiastic, and technically adept professional who thrives in a team setting and is passionate about delivering exceptional IT support and solutions. Key Responsibilities Deliver remote and on-site technical support to clients with professionalism and urgency. Proactively monitor and maintain client systems to prevent downtime and improve performance. Collaborate with clients to understand their IT needs and deliver tailored solutions. Manage and troubleshoot Microsoft Windows Server environments and Windows 10 workstations. Administer Office 365 environments including user management and email configurations. Configure and support network protocols such as TCP/IP and ensure secure connectivity. Utilize RMM tools (e.g., ConnectWise) for system monitoring and management. Assist in cloud infrastructure support including Azure and AWS environments. Document technical procedures and client interactions in ticketing systems. Demonstrate leadership by mentoring junior staff and delegating tasks effectively. Required Qualifications Minimum 3 years of experience with Microsoft Windows Server. Strong troubleshooting and problem-solving skills. In-depth knowledge of networking and system administration. Excellent communication and organizational skills. Ability to multitask and work independently or as part of a team. Reliable commute to White Plains, NY or willingness to relocate. Preferred Qualifications Experience in a Managed Service Provider (MSP) environment. Familiarity with RMM tools such as ConnectWise. Cloud experience with platforms like Azure or AWS. College degree in IT or related field and relevant certifications. Benefits Health Insurance RTO (Responsible Time Off) 401(k) Matching Schedule 8-hour shift: 8:30 AM – 5:30 PM Location: Onsite - Torrington, CT Job Type: Full-Time Salary: $80,000 annually ProTech IT Solutions, a New Charter Technologies Company, was founded in 2012 by Johnson Abraham. His personal belief is that technology should be delivered the same way customers are served at a five-star restaurant or hotel – with white-glove service. Using this service model, our firm has experienced significant growth. ProTech IT, a New Charter Technologies Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. ProTech IT recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. ProTech IT Solutions, a New Charter Company, was founded in 2012 by Johnson Abraham. His personal belief is that technology should be delivered the same way customers are served at a five-star restaurant or hotel – with white-glove service. Using this service model, our firm has experienced significant growth. With our talented team of engineers, we have the pleasure of working with clients from a variety of industries, including, financial services, manufacturing, health care, real estate, and many more. These varied experiences have given our Protech Team the opportunity to refine our white-glove service across many industries. At our core, we’re a team of creative problem solvers who take pride in doing great work and making a real impact. We’re driven by a shared passion for helping clients succeed—using technology not just to simplify their business, but to give them a lasting competitive edge. Collaboration, curiosity, and a commitment to excellence define how we show up every day. Ready to grow your career while making a difference? Let’s build something great together. Benefits Include: Full package including health, dental, vision Responsible Time Off Paid Holidays

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