BE THE DIFFERENCE At AIA, we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on. The Opportunity This is your opportunity to bring your industry leading telephone-based sales and Life Insurance experience to our AIA Financial Services department. This critical role is responsible for the management and provision of leads from referral partners in relation to Life Insurance, Private Health Insurance and Financial planning needs. You will be committed to making a positive difference in our customers lives by helping them see the connection between financial wellbeing, and physical and mental wellbeing. To do this successfully you will: Provide excellent customer engagement by owning the referral process and ensuring the most appropriate offering based on the customer Assisting customer queries over the phone through inbound/outbound calls as well as digital channels Educate our customers on the full range of products and services, so they can make informed decisions on what is appropriate for their needs Build your knowledge of the Advice industry, legislative changes and attend professional development and compliance training sessions Be curious and interested to continuously grow your knowledge and learning to provide a better service to customers Collaborate with different parts of the business to help with ongoing business initiatives Successful applications will demonstrate: RG146 Qualified (General Knowledge, Life Insurance, Superannuation) Demonstrated ability working in high volume, fast paced telephone-based sales environment, Working within a regulated environment with a strong focus on compliance and quality is highly regarded Excellent communication skills both written and verbal Well-developed rapport building and customer engagement skills Exceptional organisational and time management skills Strong work ethic with a high level of personal accountability Why choose AIA: At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people. Access our training and development to build on your current skills Career development through internal mobility opportunities Work for a business helping millions of Australians and make a difference to someone’s life every day Access additional leave days a year to recharge and refresh yourself Enjoy wonderful Health and Wellbeing initiatives that support you Work with supportive and inclusive managers Flexible working arrangements AIA is different. Are you? If you are interested in joining AIA, apply by following the link below "Better" starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like. View our AIA LinkedIn page Bring your difference to AIA

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