Training & Quality Assistant Manager (Back Office)
Job Description
Position Summary
- Responsible for maintaining and improving quality standards, training programs, and process efficiency across back-office operations.
- Leads quality and training teams while ensuring compliance with client requirements and business goals.
Key Responsibilities
- Support Six Sigma and continuous improvement initiatives.
- Work with departments to identify and implement process improvements.
- Maintain client quality standards and achieve quality targets.
- Analyze quality metrics and implement action plans.
- Design and deliver training programs and materials.
- Update employees on process and policy changes.
- Lead Quality Auditors, QA Specialists, and Trainers.
- Build strong relationships with clients and stakeholders.
Minimum Qualifications
- Bachelor’s degree in any discipline.
- 5+ years of experience in Lean/Six Sigma, process improvement, or process design.
- 2+ years of Training & Development experience.
- 5+ years in Quality, Training, or Team Lead roles.
Requirements
Preferred Certifications
- Six Sigma Yellow Belt or Green Belt.
- Train-the-Trainer or Training & Development Certification.
Required Skills
- Strong verbal and written English communication.
- Knowledge of quality tools and basic statistics.
- Proficiency in Microsoft Office.
- Excellent facilitation, presentation, and stakeholder management skills.
- Strong analytical, organizational, and problem-solving abilities.
- Ability to lead teams and drive performance improvements.
- Willingness to travel internationally.
Benefits
PF, Gratuity, Mediclaim, etc.,