Are you ready to shape a better tomorrow? AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment. If you want to shape a brighter future at AIA Digital+, please read on. About the Role We are seeking a results-driven, tech-savvy Business Analyst to bridge the gap between business strategy, product innovation, and technical execution in the insurance technology space. The ideal candidate will combine deep domain knowledge in insurance operations, hands-on experience with payment systems, and a practical understanding of AI/ML applications to drive intelligent, scalable solutions. Roles and Responsibilities: Lead end-to-end business analysis for insurance technology initiatives, with deep focus on core insurance workflows (e.g., underwriting, policy administration, claims processing, renewal, and cancellation), integrated with payment systems (premium collection, auto-debit, refunds, multi-channel payment gateways, reconciliation). Collaborate closely with Business User, engineering, operations, and external partners (e.g., banks, payment processors, fintech platforms) to translate business needs into clear, actionable requirements. Conduct stakeholder interviews, gather user requirements, and document detailed business cases, user stories, process flows (BPMN), and functional specifications (PRD). Drive the integration and implementation of AI/ML solutions in insurance operations Define and monitor KPIs and success metrics to support data-driven decision-making and continuous process optimization. Support UAT, system testing, go-live coordination, and post-launch evaluation to ensure quality and user adoption. Other tasks team leader assigned. Job Requirements: Education: Bachelor’s degree or higher in Computer Science, Information Systems, Finance, Actuarial Science, or a related technical field. Experience: 5+ years of experience as a Business Analyst or Product Analyst, with 3+ years in the insurance industry (life, health, property & casualty, or digital insurance). Proven experience in payment systems (e.g., premium payment processing, auto-debit, refund workflows, payment gateway integration, settlement reconciliation). Hands-on involvement in AI/ML projects — including requirement scoping, use case definition, model evaluation, and business integration. Technical Proficiency: Strong understanding of system architecture, APIs, data flows, and integration patterns. Familiarity with Agile/Scrum methodologies, Jira, Confluence, and documentation standards. Comfortable working with technical teams and translating business needs into technical specifications. Soft Skills: Excellent communication, stakeholder management, and cross-functional collaboration skills. Analytical mindset with strong problem-solving and user-centric design thinking. Ability to navigate ambiguity and drive outcomes in complex, fast-paced environments. Preferred Qualifications: Experience with InsurTech platforms, digital insurance ecosystems, or embedded finance. Exposure to AI tools (e.g., NLP, computer vision, predictive modeling) in insurance or financial services. Build a career with us as we help our customers and the community live healthier, longer, better lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. AIA Digital+ is central to AIA’s goal of being a customer centric and world-class digital insurer, delivering world class services for our customers, partners and employees wherever they are. We believe in finding new ways every day to shape a better tomorrow. To enhance our business, we turn this belief into action through innovation and progressive solutions that are efficient, scalable and agile. We are much more than just a technology company. At AIA Digital+, the work we do makes a real difference in the lives of millions of people, every day. We empower every one of our people to have a voice and drive innovation that creates value for our customers, partners and employees. Reimagine a brighter future at AIA Digital+. View our AIA Digital+ LinkedIn page AIA Digital+ is part of AIA Group Limited At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA

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