Are you ready to shape a better tomorrow? AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment. If you want to shape a brighter future at AIA Digital+, please read on. About the Role Provide ongoing support for the SAP BI system in relation to data modelling and monitoring. Ensure the SAP BI objects adhered to AIA standards. • Perform BAU Activities – Incident, Service and Change Request: o Perform diagnosis / investigation / troubleshooting. o Perform configuration changes/ fixes to resolve incident. o Manage all assigned SNOW ticket pertaining to enquiries and incidents and deliver according to SLA target. o Develop & update Change Scope Analysis (CSA) and documentation i.e. Functional Specification Documentation (FSD). o Perform configuration / code changes & Unit Test (including coordination with 3rd party where necessary). o Prepare test scenarios & acceptance criteria. o Inform on readiness for Regression Test / Production deployment o Close ticket upon successful Production deployment OR Close ticket upon receiving successful-deployment-confirmation from Integration Manager. o Perform Post Deployment Validation. • Comply with GASC USC-Finance operational policy (i.e. Complexity Matrix, Standard Operating Procedure) which are generally of moderate to complex scenarios for SAP BI. • Positive collaboration with all stakeholders on BAU related matters. • Support end users in system usage and assist in raising overall SAP proficiency of the end user base and act as a GASC USC-Finance ambassador. • Provide training for end users. • Participate in project activities with mainly on BI focus. • Be aware of business process improvements opportunities and to raise it to the team. • May require standby and shift arrangements. • Ensure that the daily data loading activity complete successfully. • Ensure that all data and reports are up to date during month-end closing. • Supporting Team Manager on work assignments as per required. Minimum Job Requirements: Bachelor’s Degree in Information Technology/Systems, or Engineering or Business-related degree majoring in computing systems More than 8 years of SAP BI experience Experience with BW/4HANA landscape and Analysis for Office is a must. Experience troubleshooting complex HANA Calculation View and ABAP Routine Knowledge of SAP FICO and Treasury modules will be an added advantage. Certificates/licenses: • SAP certification/training in SAP BI, BW/4HANA. Build a career with us as we help our customers and the community live healthier, longer, better lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. AIA Digital+ is central to AIA’s goal of being a customer centric and world-class digital insurer, delivering world class services for our customers, partners and employees wherever they are. We believe in finding new ways every day to shape a better tomorrow. To enhance our business, we turn this belief into action through innovation and progressive solutions that are efficient, scalable and agile. We are much more than just a technology company. At AIA Digital+, the work we do makes a real difference in the lives of millions of people, every day. We empower every one of our people to have a voice and drive innovation that creates value for our customers, partners and employees. Reimagine a brighter future at AIA Digital+. View our AIA Digital+ LinkedIn page AIA Digital+ is part of AIA Group Limited At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA

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