Join Our Team as a Legal Intake Specialist at Bush & Bush Law Group!
Bush & Bush Law Group is a leading personal injury law firm dedicated to fighting for the rights of our clients. We are seeking a dedicated and compassionate Legal Intake Specialist [English/Spanish - Bilingual] to be the first point of contact for potential clients. This role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed.
The ideal candidate will have exceptional communication skills, a strong understanding of the intake process, and a passion for helping others.
Compensation includes commissions ranging from $4 to $6 per hour in addition to the base pay.
Requirements
Key Responsibilities:
1. Inbound Call Management:
- Professionally handle incoming calls from clients involved in auto accidents
- Gather essential information regarding the accident and potential legal representation needs.
- Demonstrate empathy and understanding while maintaining a high level of professionalism.
2. Client Interaction:
- Communicate effectively with clients to explain legal processes and procedures.
- Provide information about the firm's services and answer client queries.
- Collect and document relevant details to assist attorneys in evaluating cases.
3. Multi-Tasking:
- Manage multiple tasks simultaneously in a fast-paced environment.
- Efficiently navigate and update electronic systems while engaging with clients on the phone.
- Prioritize and address urgent client needs promptly.
4. Document Management:
- Maintain accurate and confidential client records in compliance with legal standards.
- Organize and update client information, ensuring accessibility for legal professionals.
- Utilize Excel sheets and other tools to manage and track client data.
5. Administrative Support:
- Provide administrative assistance to legal professionals as needed.
- Collaborate with the legal team to ensure smooth case progression.
- Assist in the preparation and organization of legal documents.
Qualifications:
- Language: Proficiency in both English and Spanish is required.
- Education: High school diploma or equivalent required; some college coursework preferred.
- Experience: Previous experience in a legal environment or customer service/intake role is preferred.
- Communication Skills: Excellent verbal and written communication skills with a strong customer service focus.
- Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently.
- Technical Proficiency: Proficient in Microsoft Office Suite and familiarity with case management software is a plus.
- Empathy and Understanding: A genuine desire to assist clients in their times of need and a compassionate demeanor.
Schedule:
Weekday Shifts: 7:00 AM to 4:00 PM or 10:30 AM to 7:30 PM Central Time.
Weekend Shift: Availability to work weekend shifts may be required.
Benefits
- Positive Culture: Be part of a supportive and innovative team.
- Professional Growth: Opportunities for career advancement and ongoing professional development.
- Remote Work: Work from home while contributing to high-impact projects in a collaborative virtual environment.