The Bon Secours Wellness Arena is seeking dedicated and enthusiastic individuals to fill the role of part-time Ticket Seller. As a key member of our box office team, you will be responsible for providing outstanding customer service while selling tickets for various events hosted at the arena.
Your day-to-day tasks will include utilizing our ticketing system, assisting customers with their ticket inquiries, and handling cash transactions efficiently. If you enjoy working in a fast-paced environment and have a passion for events and customer engagement, we invite you to apply!
Key responsibilities:
- Deliver exceptional customer service to guests visiting the ticket office.
- Use the Ticketmaster system to sell tickets and process transactions accurately.
- Address customer inquiries regarding events, ticket pricing, policies, and seating availability.
- Assist customers with digital ticketing issues, including ticket transfers and account access.
- Perform cash handling responsibilities, including issuing refunds and balancing cash drawers.
- Ensure the box office area is tidy and organized.
- Work efficiently in a high-pressure environment while maintaining a positive attitude.
Requirements
- Must be at least 18 years of age and possess a High School diploma or equivalent.
- Minimum of 2 years experience in customer service (including part-time, internships, and volunteer roles).
- At least 1 year of experience handling cash and processing transactions.
- Comfortable using technology, including computers and mobile devices; familiarity with ticketing systems is a plus.
- Strong communication skills and a professional demeanor.
- Ability to provide outstanding customer service and effectively manage inquiries.
- Dependable, punctual, and able to work flexible hours, including nights, weekends, and holidays.
- Ability to work collaboratively with colleagues and maintain composure under pressure.
Benefits
Scheduling - PICK THE SHIFTS (DAYS & TIMES) YOU WANT TO WORK !!!! (must work a minimum 2 shifts per month)
Pay Frequency: Bi-weekly; Direct Deposit required.
Hourly Rate: $11.50 per hour FLSA status: non-exempt
Work Shift:
- Shift: average 4 hours per event
- Minimum: Must be available to work at least 2 shifts every month
**Important note- Duplicate applications to the same job announcement may be disregarded by the system. If you need to update your application, please contact bswa_hr@bswarena.com for assistance.
We realize that it takes time and effort to go through our application process and we thank you for considering us as a potential employer! We kindly ask for no phone calls to further your application process. These efforts will not enhance your opportunity for consideration, and we are not equipped to respond to these requests. We thank you in advance for adhering to this request.