- To ensure hotel revenue is balanced, controlled, complete and accurately reported each day
- Perform spot audit on rooms periodically, checking against housekeeping report
- Complete any other projects, tasks or activities as assigned from time to time
- Reconcile taxes and service charged on revenue
- Split revenue in Opera as per agreed ratios (e.g. third party or packages, where ever not configured in the system)
- Prepare Food and Beverage Report, Daily Revenue Report
- Ensure rebate for the day is initiated and signed by Manager. Receive authorization for rebates per the Delegation of Authority (DOA)
- Scrutinize the rebates for reason ability and adherence to DOA
- Check total of all ledgers (guest/ city/ deposit/ package) to ensure all transactions for the prior day have been posted accurately
- In case of discrepancy, run Opera Imbalance Report which identifies ledger in which the item is stuck
- Generate No Show report to check that charges are levied and bills are raised to the guest by Front Desk
- Receive incentive sheet duly approved from Front Office along with back up for the up sells
- Receive signed copy of upgrade report from Front office and verify the data
- Check reservations against the original booking
Requirements
- Has experience in a Similar position at a 5 star resort
- Has Good communication and interpersonal skill
- Has excellent leadership skills
- Has the ability to multitask and meet deadlines
- Has related license, certificates and (or) diploma to support candidate's Qualification