The Program Support Assistant Senior job provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. This position establishes and maintains an environmental control plan, coordinate materials management for the department, assist in monitoring clinic activities and provide supervision of clerical activities. The Program Support Assistant Senior job performs a variety of clerical tasks involved in preparing, maintaining and processing employee and unit activities, data and records. This position provides administrative and program support to optimize efficiency of the assigned services. Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Minimum of three (3) years of previous secretarial/administrative work experience in an office setting Previous experience with Microsoft Office applications & e-mail/calendaring Experience PREFERRED: Four (4) years of previous secretarial/administrative work experience in an office setting Previous experience in a health care setting Education/training REQUIRED: High school diploma or equivalent Education/training PREFERRED: Associate’s Degree in Business, Accounting or related field from an accredited program Independent action(s) required: Act as corporate business agent in delegated areas of responsibility. Assists with daily operations by communicating scheduling needs of either team members or patients to the Director; working with team to maximize outpatient or resident scheduling needs (e.g. priority patients or wait-list); and provides necessary data to Director for decision-making. Communicates information regarding scheduling to utilize available resources to flex schedules, fill gaps or call in other help. Provides administrative support to clinical service team by completing documentation within scope of responsibilities; creating documents and other resources for use by the team; and other special department projects. Facilities work orders and service desk tickets as well as coordination of purchases for assigned clinical areas. Orients new team members, affiliates, students and volunteers to general department resources (e.g. locker assignment or computer login process). Serves as the timekeeper for the assigned clinical area. Assists with data collection that supports processes for team members such as applicant coordination, documentation of orientation, continuing education, in-service and staff development. Provides service orientation with respect to support processes. Maintains service training materials. Provides administrative support as requested for a variety of tasks that support the clinical service area’s ability to deliver care. The tasks could include analysis of fiscal data; participating in weekly rounds to assist in care coordination; conducting family surveys; preparing materials for meetings; or following up on service coordination or delivery issues. Participates in hospital-wide committees and initiatives related to safety, service and quality (e.g. Environment of Care committee). Able to perform daily activities with minimal supervision. Self directed in the accomplishment of routine activities. Supervisory responsibilities (if applicable): N/A Additional position requirements: Works the hours between 7:00 a.m. to 5:30 p.m. Monday through Thursday. Hours of work may be adjusted as necessary to meet staffing requirements or in the best interest of the work unit. Age Specific groups served: All Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting 20-50 lbs. Lifting 50-100 lbs. Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive) Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent, change Compensation Range $16.08 - $24.12 Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications. Days EEO Employer/Disabled/Protected Veteran Who We Are Inventing better care, day by day by discovery Sound outrageous? It absolutely is. Sound impossible? That’s never stopped us before. Sound like hard work, intense research, collaboration with experts around the world, sheer brainpower meets unrelenting willpower? That’s. Exactly. Right. We’ll do whatever it takes to offer the best in care and empower the best in quality of life. And it’s an approach that works — whether it’s a patient who undergoes a new, life-saving procedure or a clinical researcher who finds promise in a new cancer treatment, exciting new medicine is happening at VCU Health. We have it all: • One college and four health sciences schools • An academic medical center • A Level I trauma center • One of only two NCI-designated cancer centers in Virginia • The region’s only full-service children’s hospital • More than 800 physicians in 200 specialties • With a community health center, dedicated research teams, facilities and valued partners in every field Our medical teams are top notch. And we’re not too shy to boast of internationally known physicians, some recognized as the best in the country, top-ranked local specialists and all-around all-stars at every level. From our very first years to our most recent advancements, we are driven to learn more, dig deeper, teach passionately and never rest in order to be a true leader in discovering what’s possible in health and recovery. We are a comprehensive system of care and a pioneer of health. Read VCU Health Year In Review for more about our accomplishments.

Program Support Assistant, Senior.

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