Type: Full-time
Schedule: (8-5 Central)
Job Expectations
Client Implementation & Onboarding
● Execute technical implementation tasks supporting new client onboarding across Go Local Interactive's digital product suite.
● Configure websites, analytics platforms, advertising accounts, call tracking, and other client technologies.
● Validate client requirements and implementation details prior to launch.
● Partner with internal stakeholders to resolve onboarding dependencies and technical blockers.
● Support client kickoff meetings, launch calls, and implementation discussions as needed.
Technical Configuration & Platform Support
● Configure, maintain, and update client technology platforms including websites, analytics, advertising platforms, call tracking, and future digital products.
● Manage user permissions, account access, and platform configurations.
● Troubleshoot technical issues and coordinate resolution with internal subject matter experts.
● Execute platform updates while maintaining accuracy and minimizing client impact.
● Maintain working knowledge of Go Local Interactive's evolving technology stack and product offerings.
Launch Readiness & Quality Assurance
● Perform comprehensive quality assurance prior to product launches.
● Validate configurations, tracking, integrations, and client deliverables against established standards.
● Execute launch checklists and verify production environments following deployment.
● Identify risks, inconsistencies, or defects before they impact clients.
● Support post-launch verification and issue resolution.
Client Support Operations
● Respond to internal and client support requests within established service-level expectations.
● Prioritize work based on client impact, urgency, and departmental priorities.
● Document work completed and maintain accurate records within internal systems.
● Escalate issues appropriately while maintaining ownership through resolution.
● Deliver a consistent, professional support experience across every client interaction.
Operational Excellence
● Identify opportunities to improve workflows, documentation, automation, and operational efficiency.
● Contribute to process improvements that increase scalability and improve the client experience.
● Maintain and improve internal documentation, knowledge bases, and standard operating procedures.
● Participate in testing, rollout, and adoption of new tools, technologies, and processes.
● Support departmental initiatives that improve quality, consistency, and operational performance.
Requirements
Job Qualifications
● Strong attention to detail with a commitment to delivering accurate, high-quality work.
● Demonstrated ability to learn and navigate multiple technology platforms.
● Excellent written and verbal communication skills.
● Strong organizational and time management abilities.
● Ability to prioritize multiple projects in a fast-paced environment.
● Analytical problem-solving mindset with a willingness to investigate and resolve technical issues.
● Collaborative team player comfortable working across multiple departments.
● Passion for continuous learning, process improvement, and technology.
Required Experience
● Proven experience in product operations or a similar role, ideally within a tech-focused environment.
● Excellent communication and interpersonal skills to effectively manage stakeholder relationships.
Benefits
- Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
- Payments: All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
- Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.
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Application Process:
- As part of your application, you’ll be asked to record your responses to the initial interview questions through a Loom video (questions & instructions are in the application page).
- Our team will carefully review your submission, and if shortlisted, we’ll share your responses with the client for their review and next steps.
- Please treat this recording as you would a real interview:
- Come prepared and make sure you’re clearly visible on camera.
- Record your answers in a quiet, well-lit, and clutter-free space with a stable internet connection.
- We’re excited to get to know you better! Show us your personality and strengths. We encourage you to answer authentically and in your own words, without reading from a script or using AI tools.