About Dent Wizard Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve. The Operations Coordinator is responsible for coordinating day‑to‑day operations at a fixed customer location, ensuring smooth service delivery, accurate invoicing, workflow efficiency, and a positive customer experience. This role provides operational support without direct people management, serving as a critical link between technicians, customers, and operations leadership. Operations & Workflow Management Coordinate daily vehicle flow through the reconditioning process. Track and prioritize work‑in‑process to maximize efficiency. Execute new vehicle inspections and lead lot walks to identify work. Ensure services are delivered according to customer requirements and schedules. Perform quality checks throughout the service process. Participate in QBRs for designated customers. Transport vehicles to ensure proper flow in the shop. Invoicing & Administrative Support Oversee invoicing accuracy, collection, and timeliness Consolidate work orders and resolve discrepancies Support order‑to‑cash processes and issue escalation Maintain accurate operational records Customer Engagement Serve as a key point of contact for customer communication Provide status updates and address service concerns Escalate pricing or service issues appropriately Identify value‑added solutions to support customer needs Compliance & Safety Maintain awareness of environmental, safety, and health standards Support compliance with Dent Wizard policies and procedures Ensure work areas remain organized and compliant Team & Culture Support Support onboarding and orientation of new employees at the site Reinforce Dent Wizard's core values and service standards Participate in field communications and site meetings as needed Other duties as assigned Competencies Required Customer focus and service orientation Organization and planning Attention to detail Communication and collaboration Initiative and accountability Position Requirements Minimum 2 years of experience in a customer‑facing, service coordination, operations, or support role Experience working in fast‑paced, service‑based organizations where responsiveness, communication, and follow‑through are critical Strong organizational and multitasking skills Ability to thrive in a technology‑driven environment where systems, tools, and processes are continually evolving. Physical Requirements Continuous computer use Ability to lift up to 40 lbs occasionally Frequent standing, walking, bending, and lifting Drug Policy All applicants being considered for employment must pass an MVR, pre-employment drug screening, and background check. The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting compensation is expected to be: $25.00 - $28.00/ Hour Why Dent Wizard: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. Sign on bonus is subject to state and local laws, terms and conditions, including employment status and length-of-service requirements. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet. EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. *ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at [email protected]. About Dent Wizard: Crafting Excellence in Automotive Reconditioning At Dent Wizard, we've dedicated ourselves to perfecting the art of automotive reconditioning for over three decades. We're more than just a service provider, we're a team of skilled artisans, affectionately known as "Wizards," who turn everyday vehicles into works of art. We take pride in our reputation and company values of Integrity, Innovation, Customer Devotion, and Excellence. Whether you're considering a career with us or seeking our services, Dent Wizard is your trusted partner for all things automotive reconditioning. Welcome to the magic behind the Wizardry! Not Seeing a Perfect Match? Introduce Yourself! Don't see a job that matches your skills, but you're still interested in becoming a Wizard? We believe that talent comes in all forms, and we're always on the lookout for exceptional individuals. Take a moment to introduce yourself to our recruiters, and let us know what makes you a unique and magical addition to our team. Share your skills, experiences, and aspirations, and we'll keep your information on file. If a role that aligns with your talents appears on our horizon, we'll reach out. At Dent Wizard, we appreciate the power of proactive introductions. Start the conversation today, and let's explore the possibilities together!

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