Job Title Service Innovation Engineer CG50 Job Description As a Service Innovation Engineer, you will be part of the Image Guided Therapy Systems – Customer Services – Service Innovation team. The Image Guided Therapy Systems (IGT-Systems) Business Unit is responsible for the marketing, development, manufacturing, and service of X-ray systems (including Quality & Regulatory), supporting cardiac and vascular diagnosis, interventions (e.g. angioplasty, stents), and surgery. Within IGT-Systems, Customer Services ensures products can be installed, maintained, repaired, and upgraded efficiently, minimising material and labour costs and reducing customer downtime. This drives cost efficiency, service revenue, and customer satisfaction. Your role Contribute to the design of innovative solutions for complex service challenges by participating in technology studies and applying service innovation principles under limited supervision Review multidisciplinary change projects, prototypes, and test designs, collaborating with cross-functional experts to ensure effective implementation Assess the serviceability of newly designed products against defined requirements and provide recommendations to improve component serviceability Support the development of test strategies and test cases for verification and validation of service functionalities and overall product serviceability Act as a subject matter expert in specific service innovation domains, providing guidance, sharing knowledge, and supporting informed decision-making Drive the implementation and adoption of service innovation methods and procedures to enhance service delivery and continuous improvement Evaluate the feasibility and business impact of service innovation initiatives to ensure alignment with strategic objectives and value creation Implement proactive alert systems for connected installed bases to enable preventative service, reduce downtime, and improve performance Resolve a broad range of service innovation issues creatively, using sound judgment in selecting appropriate methods and solutions Build strong relationships, influence stakeholders, and contribute to project outcomes through effective collaboration and domain expertise You're the right fit if: HBO degree in a technical field (e.g. Mechanics, Electronics, Biomedical) 1-2 years of relevant experience Strong communication skills in English and Dutch (written and spoken) Experience in Customer Service / Service organisations and cross-functional environments Exposure to R&D or high-tech environments, with familiarity in technical documentation and tools Understanding of medical device regulations and Lean / continuous improvement principles Project management experience (or strong involvement in projects), including NPI environments Proven ability to work in multinational settings, preferably healthcare/customer services Team player with a proactive, results-driven “can-do” mindset Flexible, resilient, and able to manage pressure Strong stakeholder management and influencing skills, using data-driven arguments Reliable in delivering commitments and achieving targets Able to understand product strategy, roadmap trade-offs, and portfolio dynamics Compensation and benefits Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is €48.611 Gross to €81.018 Gross. Pay within the range is determined using objective factors, including the skills required, relevant experience, role responsibilities, internal equity and local market considerations. The role is eligible for a maximum 3% bonus, linked to KPIs and company results. The full reward approach will be discussed during the interview process. Health and well-being programs supporting mental and physical well-being. Career-growth resources, including a personal development budget, training and coaching. 25 days of annual leave, with the option to purchase up to 20 additional days per year. Company pension, collective health-insurance options, and opportunities to purchase Philips shares and products at a discount. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about our business. • Discover our rich and exciting history. • Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here. #LI-EU At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. We’re committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together. It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. For US applicants only: Philips is an equal employment opportunity and affirmative action employer Disability/Veteran. Click here to review "EEO Is The Law and Supplement” Poster. Click here to review the Pay Transparency Nondiscrimination Statement. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Service Innovation Engineer CG50.

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