Job Title Service Systems Engineer Job Description As a Service Systems Engineer (SSE), you will be responsible for ensuring that the CT Detector Module System (DMS) is designed for efficient installation, maintenance, troubleshooting, and repair throughout its entire lifecycle. In this role, you will collaborate closely with DMS systems engineering, development, service, manufacturing, quality, and field teams to drive serviceability and operational excellence. You will translate customer and field insights into service concepts, requirements, and design enhancements, leveraging service and reliability data to improve system availability, safety, and maintainability. In addition, you will work cross-functionally with other CT teams to manage scanner-level interfaces and dependencies that impact DMS service performance. Your role: Develop service concepts and features based on customer, field engineer and service organization needs. Translate service needs into requirements, service CTQs and design inputs. Assess serviceability for installation, calibration, troubleshooting, repair, preventive maintenance, and replacement of serviceable items. Participate in architecture and trade-off studies to ensure service needs are considered in design decisions. Review DMS designs to confirm they meet service requirements, including relevant hardware, software, electrical, mechanical and thermal aspects. Contribute to service-related verification activities, including defining service scenarios and evaluating service procedures and tools. Work with customers, field engineers, and engineering teams to investigate and resolve DMS-related field issues. Analyze field feedback, maintenance data, reliability trends and service performance Translate findings into recommendations for hardware, software and service improvements. Support failure analysis and risk assessment activities, including DFMEA. Prepare and maintain service documentation, including service procedures, troubleshooting guidance and technical information for field teams. Share service knowledge with relevant teams and support field engineers as needed. Coordinate with scanner-level teams on interfaces and integration topics that affect DMS service. You are the right fit if you have: Bachelor’s degree in engineering or a related technical field. Minimum of 5 years of experience in systems engineering, including hands-on expertise in service engineering, with a proven ability to drive serviceability, reliability, troubleshooting, and maintenance requirements throughout the product lifecycle. Experience analyzing technical problems and turning findings into practical actions. Ability to work independently, collaborate across functions, and learn new technologies. Fluency in English, with strong written and verbal communication skills. Advantages Experience with medical systems or imaging equipment, particularly CT. Experience with detector systems, electronics, electromechanical systems or complex subsystem integration. Knowledge of systems engineering methods, requirements development, verification, serviceability, reliability and DFMEA. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about our business. • Discover our rich and exciting history. • Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here. Compensation & benefits Doing meaningful work should come with fair, transparent rewards. The base monthly salary range for this grade R&D roles is [21,515]– [ 35,858] ILS . We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations. This role is eligible for a bonus, with your rewards linked to KPIs & company results. We'll share the full approach and additional benefits with you during the interview process, so you can make a clear, informed decision. #LI-EU #LI-OFFICE At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. We’re committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together. It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. For US applicants only: Philips is an equal employment opportunity and affirmative action employer Disability/Veteran. Click here to review "EEO Is The Law and Supplement” Poster. Click here to review the Pay Transparency Nondiscrimination Statement. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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