Major Duties and Responsibilities
Develop People
- Recruit, coach, and develop team members.
- Conduct regular one-on-one meetings and performance reviews.
- Create development plans and succession plans.
- Build leadership depth and identify future leaders.
- Foster an environment focused on collaboration, accountability, and continuous improvement.
Drive Customer Success
- Ensure customer SOPs are accurate and maintained.
- Oversee service delivery and escalation management.
- Partner with customers to improve visibility, execution, and supply chain performance.
- Build long-term strategic relationships with key accounts
Lead Operations
- Manage Ocean Import, Order Management, and Delivery Management teams.
- Ensure operational excellence and compliance with company standards.
- Drive process improvement and productivity initiatives.
- Monitor operational performance metrics and customer service levels.
- Support the implementation and transition of new customer business.
- Maintain accurate shipment visibility and milestone reporting.
Grow the Business
- Partner with district sales and account management teams to identify growth opportunities.
- Support customer presentations, proposals, and solution design efforts.
- Develop strong relationships with customers, carriers, transportation providers, and internal network partners.
- Act as a subject matter expert for Ocean Import and Supply Chain Services solutions.
Lead Financial Performance
- Manage departmental revenue and expense performance.
- Review profitability, productivity, and customer growth trends.
- Participate in budgeting and forecasting activities.
- Ensure accurate financial reporting and billing processes.
Required
- 5+ years of international logistics or supply chain experience.
- Leadership experience managing teams and developing employees.
- Strong understanding of ocean freight operations.
- Financial and business acumen.
- Excellent communication and relationship-building skills.
- Strong analytical and problem-solving capability.
Preferred
- Experience managing Order Management or Supply Chain Services programs.
- Experience with transportation or delivery management operations.
- Experience in customer implementation and account growth initiatives.
- Experience leading cross-functional teams.
- Bachelor's degree in Business, Supply Chain, Logistics, or related field.
Pay Range: $48-60k Salary plus Monthly Operational Bonus
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus