We’re excited about the future, and we’d love you to be part of it. If you're passionate about shaping what comes next and making a meaningful impact, we’d be delighted to have you explore this role with us. We’re proud to offer a vibrant employee experience that fosters growth, collaboration, and opportunities across our diverse operations, creating an environment where you can thrive. Join our team and let's grow together! Join our team at Courtesy Garage Limited and become part of a dynamic and customer-focused automotive organization. As one of Barbados' leading automotive companies, we proudly represent globally recognized vehicle brands while providing exceptional sales, service, parts, and vehicle rental solutions to our customers. We are seeking a highly motivated, customer-oriented, and results-driven Rental Agent to join our Rentals Team. This position reports directly to the Rental Supervisor/Manager and plays a key role in delivering outstanding customer service while maximizing vehicle rental opportunities. Core Objective of the Role The Rental Agent is responsible for assisting customers throughout the vehicle rental process, from reservation and vehicle handover to return and final billing. The successful candidate will ensure a seamless customer experience while maintaining high standards of professionalism, efficiency, and accuracy. Core Responsibilities Customer Service & Rental Operations · Assist customers with vehicle rental inquiries, reservations, and bookings. · Explain rental policies, rates, insurance coverage, and terms and conditions. · Process rental agreements accurately and efficiently. · Conduct vehicle inspections during pickup and return, documenting vehicle condition. · Ensure vehicles are clean, roadworthy, and ready for customer use. · Handle customer concerns and resolve issues professionally and promptly. · Promote additional products and services to enhance the customer experience. Fleet Coordination · Coordinate vehicle availability to maximize fleet utilization. · Monitor vehicle movements and maintain accurate rental records. · Report vehicle damages, maintenance requirements, or operational issues promptly. · Liaise with service and maintenance teams to ensure vehicles remain in optimal condition. · Assist in coordinating vehicle deliveries and collections when required. Sales & Business Development · Identify opportunities to increase rental revenue through upselling and cross-selling. · Build and maintain positive relationships with individual and corporate customers. · Follow up on inquiries and reservations to achieve rental targets. · Support marketing initiatives and promotional campaigns aimed at growing the rental business. Administrative & Financial Responsibilities · Process customer payments and prepare daily cash and transaction reports. · Maintain accurate customer records and rental documentation. · Ensure compliance with company policies, rental procedures, and insurance requirements. · Prepare periodic operational and performance reports as required. · Assist with inventory and fleet-related administrative duties. Qualifications · Associate Degree or Certificate in Business Administration, Customer Service, Hospitality, or a related field. · Minimum of two (2) years' experience in customer service, sales, vehicle rental operations, or a similar role. · Valid driver's license with a clean driving record. · Proficiency in Microsoft Office applications. · Experience using rental management software would be an asset. Preferred Skills & Attributes · Excellent customer service and interpersonal skills. · Strong communication and negotiation abilities. · Detail-oriented with excellent organizational skills. · Ability to multitask and work effectively in a fast-paced environment. · Strong problem-solving and conflict resolution skills. · Professional appearance and positive attitude. · Ability to work flexible hours, including weekends and public holidays when required. · Team player with a customer-first mindset. What We Offer · Competitive compensation package. · Opportunities for professional development and career growth. · A supportive and collaborative work environment. · The opportunity to work within a respected automotive organization. · Exposure to a dynamic and customer-focused industry. Benefits An attractive remuneration and benefits package is being offered commensurate with the successful candidate's qualifications and experience. Benefits include participation in medical insurance, pension, life insurance, paid vacation, training and development opportunities, and employee wellness initiatives. Join our team and let’s grow together! We’re excited about the future—and we’d love you to be part of it. If you're passionate about shaping what comes next and making a meaningful impact, we’d be delighted to have you explore this role with us. We’re proud to offer a vibrant employee experience that fosters growth, collaboration, and opportunities across our diverse operations, creating an environment where you can thrive. ABOUT US: For over 100 years, Goddard Enterprises has been a cornerstone of innovation, resilience, and regional impact. What began as a small grocery store in Barbados has grown into a dynamic organization of over 8,000 professionals, operating across 27 countries in the Caribbean, Latin America, and North America. Our journey has been one of transformations, driven by purpose, built by lasting partnerships, powered by people and guided by values that stand the test of time. Today, Goddard Enterprises is bold, diverse, and financially strong. We manage a portfolio of more than 100 companies across diverse industries. We continue to grow, innovate, and serve our communities, while creating opportunities for our people to build fulfilling careers. Our Industries: GEL operates across a wide range of sectors, including Manufacturing, Catering & Ground Handling, Automotive, Building Supplies, Retail & Distribution, Services, and Shipping. Our subsidiary companies span diverse areas such as airline catering, ground handling services, industrial and restaurant catering, meat processing, bakery operations, automobile retail and automotive parts, real estate, aerosol and liquid detergent manufacturing, investments, general trading, packaging, property rentals, and shipping agency services. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Rental Agent.

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