The Computer User Support Specialist (Journeyman) provides day-to-day technical support to government users, helping maintain reliable operation of computer systems, printers, VoIP phones, and related IT assets. This role is responsible for troubleshooting hardware and software issues, supporting end users with timely and professional service, maintaining accurate inventory records, and following established procedures to ensure consistent support across the program.
Key Responsibilities:
- Provide first-level end-user technical support and resolve issues in an efficient, professional manner.
- Install, configure, and troubleshoot desktop hardware, software, printers, and VoIP telephones.
- Support user connectivity and basic network access needs.
- Maintain accurate assignment and tracking of IT assets and inventory.
- Deliver user guidance and basic training on systems, devices, and software as needed.
- Document support activity and use ticketing systems to track and manage work.
- Maintain strong customer service standards and positive working relationships with government users.
- Follow established procedures, program requirements, and inventory control practices.
Requirements
- Bachelors in Information Technology (IT) or similar technical field.
- Security+ or equivalent DoD 8140 certification.
- 3+ years of experience in computer support, help desk support, or IT customer service.
- Ability to work independently, manage multiple tasks, and prioritize effectively.
- Active Secret security clearance, depending on position requirements.
Preferred Qualifications:
- Experience with government IT asset management systems.
- Experience supporting government customers or government environments.
Benefits
Benefits Include:
- Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
- Matching 401K
- Short- and Long-Term Disability
- Pet Insurance
- Professional Development/Education Reimbursement
- Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans