CropX, a globally recognized AgTech company, is looking for a highly motivated Account Manager to manage and grow customer relationships across the West Coast region.
The Account Manager will be responsible for building strong, long-term relationships with CropX customers, ensuring they realize ongoing value from our solutions, and identifying opportunities to expand and deepen our partnerships.
Important note: Candidates must reside within California central valley in order to be considered for the position.
CropX is an innovative ag-analytics company enabling significant savings in resources and improved yields. The company offers a user-friendly, cloud-based platform that integrates data from in-house developed soil sensors with weather, imaging, crop, and other data sources. Our technology and machine-learning-based insights help growers make better-informed decisions, optimize resource use, and improve farm productivity.
Responsibilities
- Own and manage relationships with CropX customers across California territory.
- Build and nurture strong, trusted relationships with customers and develop a deep understanding of their operations, business needs, and goals.
- Drive customer retention, satisfaction, and long-term value from CropX solutions.
- Identify and develop opportunities to expand CropX adoption within existing accounts, including additional products, users, acreage, and locations.
- Work closely with customers throughout the season to ensure value is being delivered and address evolving needs.
- Develop account plans and maintain an accurate view of account activity, opportunities, and growth potential in the CRM.
- Serve as a key point of connection between customers and CropX, bringing customer insights and needs back into the organization.
- Partner closely with Sales, Customer Success, Agronomy, Operations, Product, and R&D teams to deliver a high-quality customer experience.
- Support customer onboarding and adoption in collaboration with the relevant internal teams.
- Identify market trends, customer needs, and opportunities for CropX to strengthen its offering and presence in the region.
- Effectively manage schedule and travel while working independently across the territory.
Requirements
- 5+ years of experience in account management, customer success, or a related customer-facing role within the agriculture industry, including experience working with growers and agricultural organizations in California.
- Farming knowledge and/or agronomic experience, preferably in vineyard management.
- Experience with AgTech and/or precision agriculture.
- Strong commercial mindset, with the ability to identify and develop expansion opportunities within existing accounts.
- Strong account and relationship management skills, with demonstrated ability to understand customer needs from both business and technical perspectives and develop trusted, long-term partnerships.
- Strong project management and execution skills, with the ability to manage multiple accounts, initiatives, priorities, and stakeholders simultaneously.
- Independent thinking, good judgment, and a strong track record of problem-solving.
- Excellent written and verbal communication skills in both one-on-one and group settings.
- Comfort with technology and the ability to demonstrate software products virtually and in person.
- Working knowledge of CRM tools.
- Ability and willingness to travel regularly throughout the territory, with seasonal spikes.
Advantage: Experience specifically in vineyard management and/or working with vineyard customers.
Benefits
What CropX Offers
- Competitive compensation, attractive incentive program, and ESOP.
- Attractive benefits designed to support you and your family, including 401(k) contribution opportunities and group health insurance.
- A growth-oriented, global work environment where you can develop personally and professionally alongside the CropX team.