The Process Engineer - Intermediate leads end-to-end process transformation across the organization. By applying statistical analysis and lean engineering methodologies, this role bridges current operational capabilities with technology-driven future states. Primary responsibilities include conducting feasibility studies, assessing process maturity, identify inefficiencies, execute root cause analysis, lead the implementation phase and establish metrics to quantify realized benefits. What you’ll do Assess the feasibility of process improvement opportunities following a multidimensional approach, including but limited to financial (costs and expected benefits), technical, and compliance aspects. Prioritize process improvement opportunities by creating inventories and evaluating the maturity level. Design and document new processes outlining their scope, steps, actors, systems, inputs, processing actions, outputs, quality, metrics, etc. Describe the current state of a process (as-is) by mapping workflows (end to end) at different levels of abstraction and performing data analysis to specify process attributes such as AHT, UPH, SLAs, and task categories. Identify process inefficiencies and make tech-enabled proposals by applying fittable methodologies such as Six Sigma, Total Quality Management (TQM), Lean, Kaizen, Kanban, Agile, BPM, and techniques oriented to analyze capacity, eliminate bureaucracy, focus on value-added activities, eliminate duplication, simplify, reduce cycle times, decrease errors, improve the customer experience, reduce manual steps (automation) and accelerate the revenue capturing. Perform internal and external benchmarks oriented to identify and apply good business practices that can lead to efficiencies. Periodically evaluate existing metrics and KPIs and propose new ones as required. Lead the implementation of proposed solutions by coordinating with business and technical teams. Digitally transform business processes by promoting the usage of technology, including AI. Track the benefits realization of process improvement initiatives. Report process improvement outcomes to stakeholders regularly. What experience you need University degree in Industrial Engineering 2+ years of process improvement experience in the services industry. Proficient in English oral and written (B2+) 2+ years of Hands-on practice experience using the Lean Six Sigma methodology and statistical analysis. What could set you apart ASQ Green Belt or Black Belt certification Knowledge about Digital Transformation, including RPA/AI Scrum Certification Primary Location: CRI-Sabana Function: Function - Project, Program and Process Management Schedule: Full time At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to [email protected]. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).

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