The Director of Integrations & Solutions drives the strategic execution, operational scaling, and quality assurance of our client onboarding and data systems ecosystem. Leading a high-performing team of Implementation Managers (who direct frontline specialists), this role bridges tactical delivery with executive strategy. You will oversee client lifecycle frameworks, establish global service standards, and partner cross-functionally to ensure seamless service activation and long-term data integrity. What You'll Do Leadership & People Development: Direct, coach, and mentor a team of frontline Implementation Managers, fostering leadership capability, team engagement, and career progression across the organization. Operational Strategy & Scaling: Build, standardize, and scale end-to-end client activation frameworks to ensure high-quality, predictable, and efficient onboarding experiences. SLA & Governance Management: Establish and oversee department-wide SLAs, KPIs, and operational metrics (e.g., Time-to-Implement, Activation Speed, CSAT, Data Quality metrics) to ensure continuous performance excellence. Data Quality & Continuous Improvement: Drive long-term data reliability and usability initiatives, analyzing macro-level support and integration trends to advocate for system enhancements and preventative strategies. Resource Planning & Capacity Management: Oversee resource allocation, capacity modeling, and team structure across multiple pods/time zones to support revenue targets and business growth. What Experience You Need Education: Bachelor’s degree in a relevant field. Leadership Experience: 8+ years of experience in technical onboarding, client integrations, or account management, including 2+ years specifically managing people managers or leading multi-tiered teams. Operational Track Record: Proven success in scaling implementation or customer-facing operations, establishing SLAs/KPIs, and optimizing complex workflows. Analytical & Problem-Solving Mastery: Strong strategic thinking with the ability to interpret operational data, spot macro trends, and translate insights into process improvements. Senior Stakeholder Management: Demonstrated ability to influence, communicate, and collaborate effectively with executive leaders and key business partners. What Could Set You Apart Matrixed & Multi-Site Leadership: Track record of managing geographically dispersed teams across multiple U.S. and global time zones. Executive Presentation Skills: Exceptional ability to synthesize complex operational metrics into executive-ready dashboards, project plans, and strategic proposals. Change Management Expertise: Experience leading teams through rapid growth, organizational shifts, or technical modernizations. Deep Data Management Aptitude: Solid understanding of data architecture, API integrations, and enterprise software ecosystems. Primary Location: CRI-Heredia Function: Function - Fulfillment / Operations Schedule: Full time At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to [email protected]. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).

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