Buscamos um(a) Analista Jr. de Channels Strategy focado(a) em Salesforce, Chatbots, URA e Inteligência Artificial para atuar na sustentação e melhoria das jornadas do cliente e do atendente. Você atuará na ponte entre Negócios e TI, apoiando a priorização de automações de alto impacto e o ganho de eficiência operacional. Principais Responsabilidades Jornadas & Curadoria: Acompanhar, testar e realizar curadoria contínua dos canais (Bot, URA) e garantir o alinhamento com a Base de Conhecimento (Salesforce Knowledge). Mapeamento de Oportunidades: Identificar dores e ineficiências operacionais (Atendimento, Data Ops, Prevenção à Fraude). Ponte Negócio x TI: Traduzir necessidades funcionais para o time técnico e avaliar viabilidade de soluções (IA, Low-code, APIs, RPA). Análise e Impacto: Ajudar na estruturação de Business Cases (ROI) e na mensuração dos resultados gerados pelas automações. Requisitos Ensino superior completo ou em andamento (fase final) em Administração, Engenharias, Tecnologia ou áreas correlatas. Vivência com curadoria/monitoria de canais de atendimento ou suporte a operações. Domínio analítico de Excel/Google Sheets e boa lógica para mapeamento de fluxos e processos. Conhecimento (conceitual ou prático) em IA, Chatbots e URA. Familiaridade com o ecossistema Salesforce (Service Cloud, Agentforce ou Einstein). Excelente comunicação escrita, perfil detalhista e capacidade analítica. Diferenciais Conhecimento em Prompt Engineering ou plataformas de LLM. Certificações/cursos no Salesforce Trailhead. Noções de APIs, integrações, RPA e metodologias ágeis (Scrum/Kanban, Jira/Trello). Inglês técnico para leitura de documentação Modelo de trabalho: Disponibilidade para atuação 4x presencial em nossa sede em Alphaville - Barueri/SP. Primary Location: BRA-Barueri Function: Function - Project, Program and Process Management Schedule: Full time At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to [email protected]. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).

Analista Jr. de Channels Strategy (IA & Sustentação).

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